Learn how to test fire, manage overheating protocols, ensure proper wireless connections, set channels/groups, and update firmware for FJ400 and FJ200 strobes. Includes tips for Canon RT and optical triggering.

<h2 id="isPasted"><span style="font-size: 16px;"><br></span></h2><p id="isPasted">When working with the FJ Wireless system, ensuring proper functionality and connectivity is essential for a seamless shooting experience. This guide will walk you through troubleshooting steps with your FJ Strobes.</p><p>By following these steps, you can quickly identify and resolve any challenges, helping you maintain consistent performance across your FJ Wireless Strobes. This comprehensive guide is designed to educate and assist you with your FJ Wireless gear.&#xA0;</p><h3 id="topics-on-this-page">Topics on this page:</h3><ol><li><a href="#TestFire">Test Fire</a></li><li><a href="#UnderstandingOverHeatingModes">Understanding Over-Heating Modes</a></li><li><a href="#CanonRTTriggering">Canon RT Triggering</a></li><li><a href="#OpticalTriggering">Optical Triggering</a></li><li><a href="#EnsureProperWirelessConnection">Ensure Proper Wireless Connection</a></li><li><a href="#ChecktheHostUnit">Check the Host Unit</a></li><li><a href="#UpdateFirmware">Update Firmware</a></li></ol><hr><p><br></p><h2 id="1-test-fire">1. <a name="TestFire"></a>Test Fire</h2><p>On your host unit, trigger or speedlight, press the test fire button to test fire all connected strobes. Test firing will fire the strobes at the designated power outputs. If you find one of your strobes is not firing from the host, press the on-board test fire button on that strobe.</p><p>If your strobe does <u>not</u> test fire from the host unit but <u>does</u> fire when pressing the onboard test fire button, consider all the sections below.</p><p>If your strobe does <u>not</u> test fire when pressing the onboard test fire button, <a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Contact Westcott support.</a></p><p><br></p><h2 id="2-understanding-over-heating-modes">2. <a name="UnderstandingOverHeatingModes"></a>Understanding Over-Heating Modes</h2><p>Understand using strobes extensively or in hot, humid or direct sunlight conditions will cause the unit to become hot and can trigger overheating safety protocols. When these overheating stages are activated, performance will slow down in an attempt to protect the unit while allowing it to still be used. Handle the unit with care and do not touch the bulb, glass dome, or metal modifiers until cooled to a safe temperature.</p><h3 id="fj400ii--fj800">FJ400ii &amp; FJ800</h3><ul><li id="isPasted" style="font-size: 16px;"><strong>Stage 1:</strong> When the internal temperature reaches 149&#xB0;F (65&#xB0;C), the strobe&#x2019;s display will show [OH] to indicate overheating. At this point, the unit automatically increases its recycle time by 1 second. This controlled delay allows the internal components to cool while still enabling the user to continue shooting safely.</li><li style="font-size: 16px;"><strong>Stage 2:</strong> If the internal temperature rises to 167&#xB0;F (75&#xB0;C), the [OH] indicator remains on, and the strobe will further extend the recycle time by an additional 4 seconds. This precautionary step helps further cool the unit without requiring a complete shutdown.</li><li style="font-size: 16px;"><strong>Stage 3</strong>: When the strobe reaches a critical temperature of 176&#xB0;F (80&#xB0;C), the [OH] warning remains on, and the unit will automatically disable its flash function to prevent damage. During this stage, the strobe will remain inactive until it cools down to a safe operating temperature, at which point normal operation will resume.</li></ul><h3 id="fj400">FJ400</h3><ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">The FJ400 is equipped with self-monitoring cooling fans to ensure safe operation. When the unit reaches hot operating temperatures, its performance will slow down in an attempt to protect the unit. It is also equipped with an automatic shutoff feature.&#xA0;</li><li style="font-size: 16px;">In the rare event that the strobe has reached an unsafe operating temperature, the screen will display OH (overheat) and stop firing.&#xA0;</li><li style="font-size: 16px;">Once the unit has cooled, the OH will disappear from the screen and it will then be safe to continue operation.</li></ul><h3 id="fj200">FJ200</h3><ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;"><strong>Stage 1:</strong> Once the strobe reaches an internal operating temperature of 131&#xB0;F (55&#xB0;C) the screen will display a red [Bulb Icon] and the recycle time will increase to 2 seconds to cool the unit while allowing for further operation.</li><li style="font-size: 16px;"><strong>Stage 2:</strong> Once the strobe reaches an internal operating temperature of 167&#xB0;F (75&#xB0;C) the screen will display a red [OH] icon and the unit will be inoperable for an estimated 10 minutes until an adequate internal temperature has been reached to continue operation.</li><li style="font-size: 16px;">Once the unit has cooled, the [OH] will disappear from the screen and it will then be safe to continue operation.</li></ul><p><br></p><h2 id="3-canon-rt-triggering">3. <a name="CanonRTTriggering"></a>Canon RT Triggering</h2><p>In the event you are triggering your FJ400 or FJ200 via the Canon RT system, please refer to our <a href="https://help.fjwestcott.com/en-US/834116-2336c69181484d26a62a287ee339e7a1" rel="noopener noreferrer" target="_blank">Using FJ Triggers with Canon RT Speedlites: Setup and Tips</a></p><p><a href="https://help.fjwestcott.com/en-US/important-update-on-canon-rt-compatibility-in-the-fj-wireless-flash-system-1062597" rel="noopener noreferrer" target="_blank">Important Update on Canon RT Compatibility in the FJ Wireless Flash System</a></p><p><br></p><h2 id="4-optical-triggering">4. <a name="OpticalTriggering"></a>Optical Triggering</h2><ul><li>FJ400ii or FJ800, please refer to our <a href="https://help.fjwestcott.com/en-US/1155182-460c814f6cf145729b93209ea7d538f3" rel="noopener noreferrer" target="_blank">Optically Triggering FJ800 and FJ400ii</a> article</li><li>FJ400 or FJ200, please refer to our <a href="https://www.fjwestcott.com/pages/help-center?hcUrl=%2Fen-US%2Foptical-triggering-on-the-fj400-and-fj200-665600" rel="noopener noreferrer" target="_blank">Optical triggering on the FJ400 and FJ200</a> article.</li></ul><p><br></p><h2 id="5-ensure-proper-wireless-connection">5. <a name="EnsureProperWirelessConnection"></a>Ensure Proper Wireless Connection</h2><h3 id="channel">Channel&#xA0;</h3><p>In order to trigger the strobes wirelessly, it is important the channel (CH) matches on both your host unit and the strobe.&#xA0;</p><p>Note: Wescott suggests using channels 5 and above to avoid interference with other radio devices.</p><p><strong>FJ400ii and FJ800</strong></p><ul><li style="font-size: 16px;">Under menu 1, touch the CH tab and use the slider or -+ buttons to select the desired channel.</li></ul><p><strong>FJ400</strong></p><ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">Under menu 2, press the CH button and then rotate the control dial until the desired channel is selected&#xA0;</li></ul><p><strong>FJ200</strong></p><ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">Quick press the center Control Dial once to enter the Settings menu.&#xA0;</li><li style="font-size: 16px;">Rotate the Control Dial until the Channel is selected.&#xA0;</li><li style="font-size: 16px;">Quick press the center Control Dial again and rotate the dial until the desired channel is selected</li></ul><h3 id="group">Group</h3><p>Once the channel is confirmed, you can specify want group you would like the strobe to be on. Having each unit in different groups will allow you to control each one individually. Alternatively, having all your strobes on the same channel will result in them having the same output setting.</p><p><strong>FJ400ii and FJ800</strong></p><ul><li style="font-size: 16px;">Under menu 1, touch the GR tab and use the slider or -+ buttons to select the desired group.</li></ul><p><strong>FJ400</strong>&#xA0;</p><ul style="font-size: initial;"><li style="font-size: 16px;">Under menu 2, press the GR button and then rotate the control dial until the desired group is selected&#xA0;</li></ul><p><strong>FJ200</strong></p><ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">Quick press the center Control Dial once to enter the Settings menu.&#xA0;</li><li style="font-size: 16px;">Rotate the Control Dial until Group is selected.&#xA0;<br>Quick press the center Control Dial again and rotate the dial until the desired group is selected</li></ul><p><br></p><h2 id="6-check-the-host-unit">6. <a name="ChecktheHostUnit"></a>Check the Host Unit</h2><p>Oftentimes, failure to fire wirelessly can be traced back to the host unit. Please refer to our <a href="https://help.fjwestcott.com/en-US/articles/220302-eb6909f8a63e4b9da094b6baad55ab28">FJ80 Speedlights</a> and <a href="https://help.fjwestcott.com/en-US/articles/220687-094f2c92405943cba9b49cecd69d4df3">FJ Triggers</a> troubleshooting sections.</p><p><br></p><h2 id="7-update-firmware">7. <a name="UpdateFirmware"></a>Update Firmware</h2><h3 id="check-firmware">Check Firmware</h3><p>Ensure all your FJ Wireless gear and camera are running the latest firmware. You can check what version your equipment is on by looking at the bottom right of the screen when powering on. To download the latest firmware and follow along with detailed instructions, refer to our <a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware page</a>.</p><h3 id="reinstall-firmware">Reinstall firmware</h3><p>In some cases, firmware can be uploaded to your unit with an error causing odd issues like the screen powering on but using the touch screen to power it on does nothing.</p><ol style="font-size: initial;"><li style="font-size: 16px;">Delete any downloaded firmware on your computer</li><li style="font-size: 16px;">restart your computer&#xA0;</li><li style="font-size: 16px;">redownload the current firmware version and follow firmware installations as instructed.<ol style="font-size: initial;"><li style="font-size: 16px;"><a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware and Instructions.</a></li></ol></li><li style="font-size: 16px;">Eject the connected unit before unplugging it.</li><li style="font-size: 16px;">Power on the unit</li></ol><p><span style="font-size: 16px;"><a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Contact Westcott Support</a> if the options above do not solve your issue.</span></p>

FJ Strobes Are Not Firing

Learn to enable HSS on FJ400 and FJ200 strobes, adjust camera settings, ensure proper pin alignment, and update firmware. Sync functions are controlled by the host unit. Troubleshoot connections and settings.

<h2 id="isPasted"><br></h2><p>Sync functions, like HSS and rear and front curtain sync, are typically controlled by the host unit, the speedlight or the trigger. When units are properly connected wirelessly, the host unit will override settings and adjustments made manually on the units themselves.<br>If issues persist, select the <a href="https://help.fjwestcott.com/en-US/articles/189483-ce31e0777fbb4e7cb1205796c6421fe1" rel="noopener noreferrer" target="_blank">FJ Wireless gear you want to troubleshoot</a>.</p><p id="isPasted">When working with the FJ Wireless system, ensuring proper functionality and connectivity is essential for a seamless shooting experience. This guide will walk you through troubleshooting steps with your FJ Strobes.</p><p>By following these steps, you can quickly identify and resolve any challenges, helping you maintain consistent performance across your FJ Wireless Strobes. This comprehensive guide is designed to educate and assist you with your FJ Wireless gear.&#xA0;</p><h3 id="topics-on-this-page">Topics on this page:</h3><ol><li><a href="#EnableHSSonYourWestcottEquipment">Enable HSS on Your Westcott Equipment</a>&#xA0;</li><li><a href="#EnableHSSInsideYourCamera">Enable HSS Inside Your Camera</a></li><li><a href="#ProperPinAlignment">Proper Pin Alignment</a></li><li><a href="#UpdateFirmware">Update Firmware</a></li></ol><hr><p><br></p><h2 id="1-enable-hss-on-your-westcott-equipment">1. <a name="EnableHSSonYourWestcottEquipment"></a>Enable HSS on Your Westcott Equipment&#xA0;</h2><p>HSS control is controlled by the host unit. The need to manually toggle HSS on the unit itself is rare. &#xA0;</p><h3 id="fj400-ii-and-fj800">FJ400 ii and FJ800</h3><ul><li>Press the Menu tab until Menu 2 is displayed</li><li>Press the Sync tab to display the different sync modes and select &quot;High Speed&quot;</li></ul><h3 id="fj400">FJ400</h3><ul><li>Press Button 1 repeatedly until MENU 1 appears in the cyan square at the top right of the screen.</li><li>Press Button 3 until the High-speed Sync icon appears in the bottom left of the screen.</li></ul><h3 id="fj200">FJ200</h3><ul><li>Quick press the center Control Dial once to enter the Settings menu.</li><li>Rotate the Control Dial until SYNC is selected with the thin box.
3. Once selected, quickly press the Control Knob until the thin white box turns blue.</li><li>Rotate the Control Dial until HSS sync is selected.</li><li>Engage HSS sync by quickly pressing the center Control Dial or by pressing the Return | Model
button once.</li><li>Rotate the Control Dial to make further changes in the Settings menu or press the Return |
Model again to return to the main control screen.</li></ul><p><br></p><h2 id="2-enable-hss-inside-your-camera">2. <a name="EnableHSSInsideYourCamera"></a>Enable HSS Inside Your Camera</h2><p>In addition to enabling HSS on your FJ gear, HSS must be enabled inside your camera if it does not enable automatically.&#xA0;</p><p>Within your camera&apos;s settings, locate flash function settings and enable HSS. Refer to your camera&apos;s manual for assistance.</p><p>Consider the following settings to adjust in your camera as well:</p><ul><li><strong>Flash:</strong> Enable</li><li><strong>Shutter Mode:</strong> Mechanical if available otherwise E-Front Curtain Shutter&#xA0;</li><li><strong>Flash Mode:</strong> Fill</li><li><strong>Silent Shutter</strong>: Off/Disabled</li><li><strong>Red Eye reduction:</strong> Off/Disabled</li><li><strong>Wireless Flash:</strong> Off</li><li><strong>Flash sync:</strong> Auto FP 1/250</li></ul><p><br></p><h2 id="3-proper-pin-alignment-with-the-host-unit">3. <a name="ProperPinAlignment"></a>Proper Pin Alignment With the Host Unit</h2><p>Because FJ Wireless System uses a universal hot shoe mount, it&apos;s important to ensure the host unit, trigger, or speed light, is set to the appropriate camera manufacturer and that all pins are properly aligned.</p><p>Additionally, refer to our <a href="https://help.fjwestcott.com/en-US/articles/220302-eb6909f8a63e4b9da094b6baad55ab28" id="isPasted" style=" text-decoration: none;">FJ80 Speedlights</a> and <a href="https://help.fjwestcott.com/en-US/articles/220687-094f2c92405943cba9b49cecd69d4df3" style=" text-decoration: none;">FJ Triggers</a> troubleshooting sections for more mounting details on host units.</p><ul><li><strong>Fuji</strong>: A small lip at the hot shoe may need a little extra force forward to mount fully.</li><li><strong>Canon R series</strong>: added pins at the front of the hot shoe may give the impression that the FJ gear is fully mounted when in fact a small nudge forward may be needed to ensure a full mount and proper contact</li><li><strong>Nikon Z series</strong>: Rarely have issues, but older DSLRs may need a backward nudge before locking down.</li><li><strong>Sony</strong>: Align the pins at the base and the front of the hot shoe with the contacts and ensure they are clean. The Sony pins at the front of hot shoes can become dirty over time and prevent proper connections. &#xA0;Check that the pins are free of dirt and grime</li><li>See <a href="https://www.fjwestcott.com/pages/help-center?hcUrl=%2Fen-US%2Foptimizing-hss-and-ttl-on-your-fj-gear-637303" rel="noopener noreferrer" target="_blank">Properly Connecting FJ Gear to Your Camera (HSS and TTL)</a> for more information.</li></ul><p><br></p><h2 id="4-update-firmware">4. <a name="UpdateFirmware"></a>Update Firmware</h2><h3 id="check-firmware">Check Firmware</h3><p>Ensure all your FJ Wireless gear and camera are running the latest firmware. You can check what version your equipment is on by looking at the bottom right of the screen when powering on. To download the latest firmware and follow along with detailed instructions, refer to our <a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware page.</a></p><h3 id="reinstall-firmware">Reinstall firmware</h3><p>In some cases, firmware can be uploaded to your unit with an error causing odd issues like the screen powering on but using the touch screen to power it on does nothing.</p><ul><li>Delete any downloaded firmware on your computer</li><li>Restart your computer&#xA0;</li><li>Redownload the current firmware version and follow firmware installations as instructed.<ul><li><a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware and instructions</a></li></ul></li><li>Eject the connected unit before unplugging it.</li><li>Power on the unit</li></ul><p>Please <a href="https://help.fjwestcott.com/en-US/articles/189483-ce31e0777fbb4e7cb1205796c6421fe1" rel="noopener noreferrer" target="_blank">follow this link</a> to select the host unit you wish to troubleshoot if issues persist.</p>

FJ Strobes HSS Not Working (High-Speed Sync)

Ensure safe charging for FJ400 and FJ200 batteries using supplied chargers. Check LED indicators, avoid extreme temperatures, and store at ~75% capacity to extend life. Replace after ~300 cycles. Update firmware if issues persist

<p id="isPasted">When working with the FJ Wireless system, ensuring proper functionality and connectivity is essential for a seamless shooting experience. This guide will walk you through troubleshooting steps with your FJ strobes.</p><p>By following these steps, you can quickly identify and resolve any challenges, helping you maintain consistent performance across your FJ Wireless Strobes. This comprehensive guide is designed to educate and assist you with your FJ Wireless gear.&#xA0;</p><h3 id="topics-on-this-page">Topics on this page:</h3><ol><li><a href="#CheckthePowerSource">Check the Power Source</a></li><li><a href="#CheckTheBattery">Check The Battery</a></li><li><a href="#ChargingLifeExpectancy">Charging &amp; Life Expectancy</a></li><li><a href="#ReinstallFirmware">Reinstall Firmware</a></li></ol><hr><p><br></p><h2 id="1-check-the-power-source">1. <a name="CheckthePowerSource"></a>Check the Power Source</h2><ul><li>Only use the supplied charging cords included with your strobe when charging. Sending the wrong voltage could cause long-term or permanent damage.</li><li>Try a different outlet or power source to confirm the power source is not the issue.</li></ul><p><br></p><h2 id="2-check-the-battery">2. <a name="CheckTheBattery"></a>Check The Battery</h2><p>Be sure the battery is fully charged and is charging correctly.</p><h3 id="isPasted">LED Battery Status Indicators</h3><p><strong>FJ400, FJ400ii, FJ800</strong></p><ul style="font-weight: initial;"><li>The AC Power Adapter &amp; Cord Will be RED when charging and GREEN when idle.</li><li>Press the Battery Status Button located on the removable battery to check the remaining charge capacity. Illuminated LED Indicators reflect the following:<ul><li>4 lights: 100% ~ 75%</li><li>3 lights: 74% ~ 50%</li><li>2 lights: 49% ~ 25%</li><li>1 light: 24% ~ 0%</li><li>0 lights: 0%</li></ul></li></ul><p><strong>FJ200</strong></p><ul style="font-weight: initial;"><li>Solid Red &amp; Solid Green Indicator LEDs&#xA0;<ul><li>No Battery Inserted:<br>The charger is plugged into a power outlet and ready to charge the FJ200 Li-po Battery.&#xA0;</li><li>Battery Inserted:&#xA0;<br>The FJ200 Battery is fully charged and ready to be removed from the charger.&#xA0;</li></ul></li><li>Solid Red &amp; Blinking Green Indicator LEDs&#xA0;<ul><li>Battery Inserted: The FJ200 Battery is successfully docked and charged. &#xA0;</li></ul></li></ul><p><br></p><h2 id="3-charging--life-expectancy">3. Charging &amp; Life Expectancy</h2><p>It is important to use the dedicated charging cord and power supply that is supplied with the unit. Not doing and sending the wrong voltage could cause long-term or permanent damage.</p><h3 id="charging--life-expectancy"><a name="ChargingLifeExpectancy"></a>Charging &amp; Life Expectancy</h3><ul><li style="font-size: 14px;">The FJ Pro and ProMax Lithium-ion Batteries require an average of 1.5 hours (FJ Pro) &amp; 3 hours (FJ ProMax) to fully charge from a discharged state.</li><li>The FJ Pro and ProMax Batteries&#xA0;</li><li>Avoid charging or using the battery outside the recommended operating temperature range of 32&#x2013;113&#xB0;F (0&#x2013;45&#xB0;C), as this may affect both the battery and strobe functionality</li><li>For long-term storage, maintain battery health by storing it at approximately 75% capacity (indicated by three indicator lights) in a dry, room-temperature environment. If the battery is not in use, recharge it to this level at least every three months to preserve its longevity.</li></ul><h3 id="fj400-charging--life-expectancy">FJ400 Charging &amp; Life Expectancy</h3><ul style="font-weight: initial;"><li>The average charge time is 2.5 hours from complete discharge.&#xA0;</li><li>The FJ400 Lithium-Polymer Battery (14.8V 65Wh, 4400mAh) will achieve at least 300 complete charge cycles. Continued usage beyond the expected charge cycles will result in diminished performance and the ability to hold a charge.&#xA0;</li><li>Avoid charging and using the battery outside of the stated operating temperatures (32~104&#xB0;F / 0~40&#xB0;C) as it will affect the overall performance of the battery and strobe.&#xA0;</li><li>Preserve the longevity of the battery by storing at roughly ~75% capacity (3 indicator lights) at room temperature in a dry environment and recharge to this capacity at least every 3 months when not being used.<br><br></li></ul><h3 id="fj200-charging--life-expectancy">FJ200 Charging &amp; Life Expectancy</h3><ul style="font-weight: initial;"><li>The average charge time is 2 hours from complete discharge.&#xA0;</li><li>The FJ200 Lithium-Polymer Battery (14.8V 37Wh, 2500mAh) will achieve at least 300 complete charge cycles (@80% after 300). Continued usage beyond the expected charge cycles will result in diminished performance and the ability to hold a charge.&#xA0;</li><li>Avoid charging and using the battery outside of the stated operating temperatures 50~113&#xB0;F / 10~45&#xB0;C as it will affect the overall performance of the battery and strobe.&#xA0;</li><li>Preserve the battery&#x2019;s longevity by storing at roughly ~75% capacity (3 indicator lights) at room temperature in a dry environment and recharge to this capacity at least every three months when not being used.</li></ul><p><br></p><h2 id="4-reinstall-firmware">4. <a name="ReinstallFirmware"></a>Reinstall firmware</h2><p>In some cases, firmware can be uploaded to your unit with an error causing odd issues like the screen powering on but the unit does nothing.</p><ol><li>Delete any downloaded firmware on your computer</li><li>restart your computer&#xA0;</li><li>redownload the current firmware version and follow firmware installations as instructed.<ol><li><a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware and instructions</a></li></ol></li><li>Eject the connected unit before unplugging it.</li><li>Power on the unit.</li></ol><p><a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" target="_blank">Contact Westcott Support</a> if you find your battery or charger is <u>not</u> operating normally after considering the information above. After or near 300 charge cycles or repeated events of charging outside of recommended temperatures or voltages, consider replacing your battery.&#xA0;</p>

FJ Strobes Are Not turning On / Batteries Not Charging

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Westcott

Troubleshooting FJ Strobes (FJ400 & FJ200)

Product FAQ

FJ Wireless Flash System

Troubleshooting FJ Wireless Gear

FJ Strobes (FJ800, FJ400ii, FJ400, FJ200)

Important Update on Canon RT Compatibility in the FJ Wireless Flash System

FJ Wireless System Camera Compatibility

What is Freeze Function?

Guide Numbers - Calculating, Charts and Overview

Fractional and Watt Second Equivalents for Power levels 9-1

Using FJ Gear with Canon RT Speedlites: Setup and Tips

Field Guide: FJ Wireless Flash & Sony a9 III Compatibility Settings

Locking Settings on FJ Gear

Properly Connecting FJ Gear to Your Camera (HSS and TTL)

Why are TTL compensation levels different on the FJ trigger and FJ strobe?

​​​​Achieving Consistent Exposures

Trouble shooting FJ Wireless Gear

Maximizing the Lifespan of Your Lithium Polymer FJ Batteries.

Firmware is Different Triggers and Strobes

How will HSS settings affect the flash output?

What is the suggested White Balance when using the FJ system?

Top Factors Affecting Wireless Communication

Sony Camera Compatibility and Setup For FJ Wireless

Controlling the FJ400 With The FJ-X2m

Will There Be Firmware Updates for the FJ400 and FJ-X2m

Camera Compatibility with FJ Wireless System

FJ Strobes with High-Speed Continuous Shooting

Creative Mask Mode: Quick Setup & Usage

Firmware Compatible with Canon RT

Trigger TTL adjustments not showing up on strobe screen. TTL to Manual

Optically Triggering FJ800 and FJ400ii

Factory Resetting Your FJ400ii and FJ800

Updating Firmware on the FJ400ii and FJ800

How to Use AC power with the FJ400ii and FJ800

What Modifiers can I use with the FJ400ii and FJ800

What Batteries can be used with the FJ400ii and FJ800?

FJ400 II and FJ800 FAQ

Optical Triggering: FJ400

Factory Resetting Your FJ400

Updating Firmware on the FJ400

How to use AC Power with the FJ400

What Modifiers can I use with the FJ400

What Radio Triggers can be Used With the FJ400?

Can the Canon RT triggers and RT Speedlites control the FJ400?

FJ400 Strobe Recycle Time and Battery Impact

How to Maximize FJ400 Battery Flashes

Why is the FJ400 Flash Tube Extended Out?

FJ400 FAQ

Optical Triggering: FJ200

Factory Resetting The FJ200

Updating Firmware on the FJ200

FJ200 FAQ

Factory Resetting Your FJ80

Updating Firmware on FJ80 Speedlights

What Cameras can the FJ-X2m Trigger be used on?

FJ80 Speedlights FAQ

Factory Resetting FJ Triggers

Updating Firmware on FJ Triggers

How to know if the FJ-X2m trigger is charging?

Factors Affecting FJ-X2m Trigger Battery Life & Flash Count

FJ Triggers FAQ

FJ80 Speedlights (FJ80, FJ80ii)

FJ Triggers (X2m & X3m)

Using Other Batteries with the Gold Mount Adapters

Lifetime Limited Warranty on Flex LED Mats

Westcott Flex LED X-Bracket Kit Overview

How Many Watts of Power do the Flex Units Use?

What is the Lux Rating on Flex Units?

How Bright is the Flex Compared to a 500-watt Tungsten Light?

Will the Flex Portable Li-Ion Battery Work With Other Flex Lights?

Is There a Grid Available for the Original Flex Modifiers?

Are There Compatible Soft Boxes for the Flex Lights?

Is There a Battery Pack Available For The Flex Mats?

Can I buy Extra Dimmer Units Separately From the Flex Kit?

Flex/Flex Cine LED System

Why don’t my colors change on my image in-camera when I adjust the color temperature of the Ring Light?

How far from my subject should I place the Ring Light?

Why is the light from my Ring Light so flat?

Ring Light Bi-Color LED

How to Setup your Green Screen Video Lighting Kit

Overview of the Westcott uLite Two-light Umbrella Kit

Can uLites be combined with more advanced constant lighting units like the D5 and TD6?

Can I use the 4-socket fluorescent adapter inside the uLite softboxes?

Can I use tungsten bulbs in the uLite 4-Socket Adapter?

Is it possible and safe to swap tungsten bulbs out for fluorescent bulbs with the uLite ?

uLite

How do I assemble the Switch modifier locking hardware?

Do Switch Inserts allow the rectangular Rapid Box Switch modifiers to rotate?

Can I use multiple speedlites with Rapid Box Switch modifiers?

Can the original Rapid Boxes be modified to make them “Switch” versions?

Rapid Box & Beauty Dish Switch

How to Mount a Strobe in an Apollo Orb

Product Quick Tip - L-Bracket

What versions of the Apollo have grid options from Westcott?

How do I mount my speedlight to an Apollo or Halo?

What methods do you recommend for remote firing my off-camera speedlites when using Westcott Apollo or Halo softboxes? Can I use my speedlite's built-in IR (infrared) trigger?

Apollo & Halo

Where do I find the dimensions of the Westcott Umbrellas? Does the size reflect the Arc or the diameter of the Umbrella?

How to Put a Parabolic Umbrella in a Case

Can the Triple Threat be used with the 7' Parabolic Umbrella?

Does the 7' Parabolic Umbrella fit into a regular umbrella mount or will I need special adapter?

Would using one off-camera speedlite provide enough light for a 7' Parabolic Umbrella?

What is the size of the Collapsible Umbrella's shaft?

What is the collapsed length and width of the Collapsible Umbrella?

Umbrellas

Scrim Jim Cine Light Control System: Book Light Configurations

Dual-Joint Tilter Bracket

Is the Scrim Jim Cine Fabric silent?

How do I clean Westcott diffusion fabrics (for softboxes, scrims, etc)?

What is the best solution for transporting Scrim Jim Cine Kits and C-stands on-location?

Do the Scrim Jim Cine's net fabrics create a pattern on a subject when placed between a light source and subject?

Can the original Scrim Jim fabric be used on the new Scrim Jim Cine frames (and vice versa)?

Scrim Jim Cine

How to Collapse or Fold Down the Omega Reflector

How to Setup the LunaGrip Speedlight Modifier

What does the lifetime warranty cover on Illuminator Reflectors?

What is the difference between the 4-in-1, 5-in-1, and 6-in-1 Reflector Kits?

What size reflector should I use?

What options are available for mounting reflectors?

What is the difference between a 1-stop and 2-stop diffuser?

Is the gold surface of the reflector shiny or dull?

Is the silver surface of the reflector shiny or dull?

Will a black reflector reflect light?

Does a reflector arm require a stand?

How small will a collapsible reflector fold down?

Does the 6-in-1 Reflector Kit have 1 or 2 panels?

Does the 6-in-1 Reflector Kit contain a white reflector?

Reflectors

The screw mounting location on the spine, by which the curved arms attach, barely extend through the curved rod during assembly. Is that normal?

How do I set the Eyelighter 2 tilt to match the optimum tilt set up from the original Eyelighter?

How to Assemble the Eyelighter

What is a good main light source for using with an Eyelighter?

Is the mounting bracket on an Eyelighter II tiltable?

Eyelighter/Eyelighter 2/Eyelighter 3

Can I exchange/switch the flags for different ones than what are included in the Fast Flag Kit?

Will additional flags and frames fit in the carry case that comes with the Flag kit?

Can I purchase extra Fast Flag frames to add my kit?

Fast Flags

Wrinkle-Resistant Background Care

Do the individually sold X-drops come with a carry bag like the one that is included in the kit?

My Collapsible Backdrop's frame is warped. Can it be readjusted?

What color background would you suggest for a wedding?

I have backdrop system that is not from Westcott. Can Westcott Wrinkle Resistant Backdrops be hung with it?

What is the best way to store a Muslin Backdrop?

Do Wrinkle Resistant Solid backdrops come with a case?

How do I clean Wrinkle Resistant Backdrops?

If I combine multiple crossbars together, can I extend the length of the Background Support System?

Can I use the Backdrop Support System with a paper roll?

Backdrops (Fabric)

How to Use a Westcott Collapsible Backdrop

How do I fold a collapsible backdrop?

Collapsible Backdrops

Why Don't Printed Colors Match What I See on my Screen?

Can Westcott make a custom background from my image?

Backdrops (Vinyl & Canvas)

Does a Westcott H2Pro bladder fit an original HurleyPro weight bag?

H2Pro Weight Bag

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

How do I track my order?

Can I edit or add anything to my order?

Do you offer price adjustments?

Orders

How do I use my benefits/rewards points?

What is the Westcott Rewards Program?

Who is eligible to join the Westcott Rewards Program?

How can I join the Westcott Rewards Program?

Is there a fee to join the Westcott Rewards Program?

Do I need to join the Westcott Rewards Program if I already have a Westcott website account?

Do my Westcott Reward Points have any cash value?

Can I merge multiple Westcott accounts?

How can I earn Westcott Rewards Points?

Where can I find my earned Westcott Reward points balance?

When will I receive my reward points?

Can I earn points for past purchases or already being subscribed to Westcott’s email newsletters?

Can I get rewards for purchases made at retailers/dealers?

What happens to my points if I return a product or cancel an order?

Is there a maximum on how many points I can earn?

I referred my friend, but I don't see any reward points?

How can I add product reviews for past purchases?

What should I do if I believe my points were not properly credited to my account?