Learn to disable standby mode, test fire, check mounting and wireless connections, update firmware, and resolve overheating or host/client mode issues for FJ80, FJ80 II, and FJ80 SE speedlights.

<p id="isPasted">When working with the FJ Wireless system, ensuring proper functionality and connectivity is essential for a seamless shooting experience. This guide will walk you through troubleshooting steps with your FJ80, FJ80 II M, FJ80 II S, FJ80 SE M, and FJ80SE S.</p><p>By following these steps, you can quickly identify and resolve any challenges, helping you maintain consistent performance across your FJ Wireless Speedlights. This comprehensive guide is designed to educate and assist you with your FJ Wireless gear.&#xA0;</p><h3 id="topics-on-this-page">Topics on this page:</h3><ol><li><a href="https://help.fjwestcott.com/en-US/fj80-not-firing-992293/#TurnoffStandbyModeSTDBY">Turn off Standby Mode (STDBY)</a></li><li><a href="https://help.fjwestcott.com/en-US/fj80-not-firing-992293/#TestFire">Test Fire</a></li><li><a href="https://help.fjwestcott.com/en-US/fj80-not-firing-992293/#VerifyMounting" target="_top">Verify Mounting</a></li><li><a href="https://help.fjwestcott.com/en-US/fj80-not-firing-992293/#UnderstandingTheHeatProtectionSystem">Understanding The Heat Protection System</a></li><li><a href="https://help.fjwestcott.com/en-US/fj80-not-firing-992293/#NotfiringFromTheHostClient">Not firing From The Host: Client Mode</a></li><li><a href="https://help.fjwestcott.com/en-US/fj80-not-firing-992293/#UpdateFirmware">Update Firmware</a></li><li><a href="https://help.fjwestcott.com/en-US/fj80-not-firing-992293/#CanonRTTriggering">Canon RT Triggering</a></li></ol><hr><p><br></p><h2 id="1-turn-off-standby-mode-stdby">1. <a id="TurnoffStandbyModeSTDBY" style="scroll-margin: 140px;"></a>Turn off Standby mode (STDBY)</h2><p>Standby mode disables the hot shoe on the flash. This is useful for moments when you need a quick photo with natural light and you want your camera to react as it does when a flash is not attached without actually powering off the flash or detaching it.</p><h3 id="fj80ii">FJ80II<strong>&#xA0;</strong>&#xA0;</h3><p>In Speedlight Mode, notice the STDBY button at the top right of the screen.&#xA0;</p><ul><li>Green: The unit is in standby mode and will not fire.&#xA0;</li><li>Gray: Standby mode is disabled and flash will resume normal function.</li></ul><h3 id="fj80-se">FJ80 SE</h3><p>In Speedlight Mode, If STDBY is enabled it will be displayed under the camera manufacturer in the top left. To toggle this setting, navigate to menu 2 and press the button corresponding to STDBY.</p><ul><li>When in speedlight mode, CH and GR will <u>not</u> displayed at the top of the screen.</li></ul><p><br></p><h2 id="2-test-fire">2. <a id="TestFire" style="scroll-margin: 140px;"></a>Test Fire</h2><p>When the unit is on and STDBY is disabled, press the test fire button, the button with a lightning bolt icon. This button will be green when it&apos;s ready to test fire. This will test-fire the flash at the selected power output.&#xA0;</p><p>If the FJ80 does not test fire or if the test fire button never turns green, <a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" target="_blank">Contact Westcott support.</a></p><p><br></p><h2 id="3-verify-mounting">3. <a id="VerifyMounting" style="scroll-margin: 140px;"></a>Verify Mounting</h2><p>In some instances, the manufacturing of a particular model or camera unit can result in the need for the user to pay special attention to the mounting process when attaching an FJ trigger or speed light to that camera&apos;s hot shoe.&#xA0;</p><h3 id="checking-the-quality-of-connection">Checking The Quality of Connection</h3><ul style="font-weight: initial;"><li><strong>FJ80 &amp; FJ80II<br></strong>When autofocusing or metering for exposure with your camera, the manufacturer selection at the top left of the screen should be solid green. This signals there is a good connection between the camera and flash.</li><li><strong>FJ80II SE&#xA0;</strong><br>When autofocusing or metering for exposure with your camera, a &quot;link&quot; or &quot;chain link&quot; icon (two circles intertwined) will be displayed under the selected manufacturer in the top right.&#xA0;</li></ul><h3 id="positioning-tips">Positioning Tips</h3><ul><li><strong>Fuji</strong>: A small lip at the hot shoe may need a little extra force forward to mount fully.</li><li><strong>Canon R series</strong>:&#xA0;<br>Added pins at the front of the hot shoe may give the impression that the FJ gear is fully mounted when in fact a small nudge forward may be needed to ensure a full mount and proper contact</li><li><strong>Nikon Z series</strong>:&#xA0;<br>These issues rarely occur, but older DSLRs may need a backward nudge before locking down.</li><li><strong>Sony</strong>:&#xA0;<br>Align the pins at the base and the front of the hot shoe with the contacts and ensure they are clean. The Sony pins at the front of hot shoes can become dirty over time and prevent proper connections. &#xA0;Check that the pins are free of dirt and grime</li><li>See <a href="https://www.fjwestcott.com/pages/help-center?hcUrl=%2Fen-US%2Foptimizing-hss-and-ttl-on-your-fj-gear-637303" style=" text-decoration: none !important;">Properly Connecting FJ Gear to Your Camera (HSS and TTL)</a> for more information.</li></ul><p><br></p><h1 id="4-understanding-the-heat-protection-system">4. <a id="UnderstandingTheHeatProtectionSystem" style="scroll-margin: 140px;"></a>Understanding The Heat Protection System</h1><h3 id="fj80-ii">FJ80 II</h3><p>The FJ80 II is equipped with a self-monitoring system ensuring safe operation during continued full-power use during a short timeframe.</p><ul><li><strong>Stage 1:</strong> Once the speedlight reaches an internal operating temperature of 212&#xB0;F (100&#xB0;C), the screen will display a yellow [OH]. The recycle time will also increase by 2 seconds to cool the unit while allowing for continued operation.</li><li><strong>Stage 2:</strong> Once the strobe reaches an internal operating temperature of 266&#xB0;F (130&#xB0;C), the screen will display a red [OH] icon. The recycle time will increase an additional 2 seconds in efforts to cool the unit while allowing for further operation. Once the unit has cooled, the yellow or red [OH] will disappear from the touchscreen, it will then be safe to continue operation.</li><li><em>NOTE: The LED modeling lamp will be disabled during OH to assist in minimizing the internal temperature.</em></li></ul><h3 id="fj80-se-1">FJ80 SE</h3><p>The FJ80-SE is equipped with a self-monitoring system ensuring safe operation during continued full-power use during a short timeframe.</p><ul><li><strong>Stage 1:</strong> Once the speedlight reaches an internal operating temperature of 185&#xB0;F (85&#xB0;C), the screen will display [OH]. The recycle time will also increase by 3.2 seconds to cool the unit while allowing for continued operation.</li><li><strong>Stage 2:</strong> Once the speedlight reaches an internal operating temperature of 215oF (102&#xBA;C), the screen will display [OH]. The recycle time will also increase by an additional 3 seconds to cool the unit while allowing for continued operation.</li><li><strong>Stage 3:</strong> Once the speedlight reaches an internal operating temperature of 221oF (105&#xBA;C), the screen will display [OH]. The recycle time will also increase by an additional 8 seconds to cool the unit while allowing for continued operation.</li><li><em>NOTE: The LED modeling lamp will be disabled during OH to assist in minimizing the internal temperature.&#xA0;</em><em>&#xA0;</em></li></ul><h3 id="fj80">FJ80</h3><p>The FJ80 is equipped with a self-monitoring system ensuring safe operation during continued full-power use during a short timeframe. The monitoring system provides a staged automatic shutoff scenario; &#xA0;</p><ul><li><strong>Stage 1:</strong> Once the speedlight reaches an internal operating temperature of 131&#xB0;F (55&#xB0;C), the screen will display a yellow [OH]. The recycle time will also increase to 2 seconds to cool the unit while allowing for further operation.&#xA0;</li><li><strong>Stage 2:</strong> Once the strobe reaches an internal operating temperature of 167&#xB0;F (75&#xB0;C), the screen will display a red [OH] icon. The unit will be inoperable for an estimated 10 minutes until an adequate internal temperature has been reached to continue operation. Once the unit has cooled, the red [OH] will disappear from the touchscreen, and it will then be safe to continue operation.&#xA0;</li></ul><p><br></p><h1 id="5-not-firing-from-the-host-client-mode">5. <a id="NotfiringFromTheHostClient" style="scroll-margin: 140px;"></a>Not firing From The Host: Client Mode</h1><h3 id="ensure-client-mode-is-activated">Ensure Client Mode is Activated</h3><p>Verify that the speed light is correctly set to Client Mode. When in Client Mode, the speedlight is designed to be triggered by a host (trigger or another speedlight).</p><ul><li><strong>FJ80 and FJ80 IIP</strong>ress the home button and select Client Mode.</li><li><strong>FJ80 SE</strong>&#xA0;<br>Press the mode button until you enter Client mode. You will know you are in client mode when the camera manufacturer in the top left is replaced by the Group selection &#x201C;GR&#x201D; followed by the group letter.</li></ul><h3 id="enable-ttl-all">Enable TTL-ALL</h3><p>When TTL-ALL is enabled, the unit will be utilizing the FJ Wireless System as opposed to C-RT (Canon Radio Transmission)</p><ul><li><strong>FJ80 and FJ80 II</strong><br>In Client mode, touch the furthest top right button toggling from TTL-ALL and C-RT.</li><li><strong>FJ80 SE</strong><br>In Client mode, press the furthest left button below the LCD screen corresponding with Menu 1 to display Menu 2. When Menu 2 is displayed, press the furthest right button corresponding with TTL-ALL or C-RT until TTL-ALL is displayed</li></ul><h3 id="check-group-and-channel">Check Group and Channel</h3><p>The speed light you desire to trigger must be on the same channel as the host unit and in a group that isn&apos;t in SLP or OFF.&#xA0;</p><ul><li><strong>FJ80 and FJ80II</strong><ul><li>In client mode, the channel can be changed by touching the CH button at the top of the screen until the channel matches the channel on your host unit</li></ul></li><li><strong>FJ80SE</strong>&#xA0;<ul><li>in client mode, the channel can be changed in menu 1 and pressing the 2 button from the right corresponding with CH</li><li>the channel number will start to blink at the top of the screen, use the wheel to change the channel until it matches the channel on your host unit. Press the center wheel button to confirm your selection</li></ul></li></ul><h3 id="isPasted">Check Host unit settings</h3><p>Check settings on the host unit are appropriate. Typically, the group that your speed light is assigned to can accidentally be set to SLP. Causing it to not fire.</p><p>Continue to &quot;<a href="https://help.fjwestcott.com/en-US/992279-7800f9f53d9e4a32aa7819e7b244141f" rel="noopener noreferrer" target="_blank">Not triggering other FJ wireless flashes (Host Mode)</a>&quot; if you are using another FJ80 as a Host or refer to the <a href="http://fj-x%20triggers/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">FJ-X Triggers</a> article to troubleshoot the trigger.</p><h3 id="verify-proper-wireless-communication">Verify Proper Wireless Communication</h3><p>If your speedlight is not receiving signals from the host trigger, try adjusting to a different channel on all units, as wireless interference might be affecting communication.</p><p>You can use channels 5 and above to avoid interference with other wireless devices.</p><h3 id="distance-from-host">Distance from Host</h3><p>Ensure that the speedlight is within range of the host trigger or master unit. The effective wireless range can vary depending on your shooting environment, and obstructions like walls can reduce the signal strength.</p><p><br></p><h2 id="6-update-firmware">6. <a id="UpdateFirmware" style="scroll-margin: 140px;"></a>Update Firmware</h2><h3 id="check-firmware">Check Firmware</h3><p>Ensure all your FJ Wireless gear and camera are running the latest firmware. You can check what version your equipment is on by looking at the bottom right of the screen when powering on. To download the latest firmware and follow along with detailed instructions, refer to our <a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware page</a>.</p><h3 id="reinstall-firmware">Reinstall firmware</h3><p>In some cases, firmware can be uploaded to your unit with an error causing odd issues like the screen powering on but using the touch screen to power it on does nothing.</p><ol><li>Delete any downloaded firmware on your computer</li><li>Restart your computer&#xA0;</li><li>Redownload the current firmware version and follow firmware installations as instructed.<ol><li><a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Firmware and Instructions</a></li></ol></li><li>Eject the connected unit before unplugging it.</li><li>Power on the unit</li></ol><p><br></p><h2 id="7-canon-rt-triggering">7. <a id="CanonRTTriggering" style="scroll-margin: 140px;"></a>Canon RT Triggering</h2><p>In the event you are triggering your FJ80 via the Canon RT system, please refer to our <a href="https://help.fjwestcott.com/en-US/using-fj-gear-with-canon-rt-speedlites-setup-and-tips-637470" rel="noopener noreferrer" target="_blank">Using FJ Triggers with Canon RT Speedlites: Setup and Tips</a></p><p><a href="https://help.fjwestcott.com/en-US/important-update-on-canon-rt-compatibility-in-the-fj-wireless-flash-system-1062597" rel="noopener noreferrer" target="_blank">Important Update on Canon RT Compatibility in the FJ Wireless Flash System</a></p><hr><p><a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Contact Westcott Support</a> if the options above do not solve your issue.</p>

FJ80 Not Firing

Ensure FJ Wireless gear compatibility by checking the latest firmware, using correct settings for HSS/TTL, verifying proper pin alignment and mounting, and updating your camera’s flash settings. Visit the Compatibility Chart

<p id="isPasted">When working with the FJ Wireless system, ensuring proper functionality and connectivity is essential for a seamless shooting experience. This guide will walk you through troubleshooting steps with your FJ80, FJ80 II M, FJ80 II S, FJ80 SE M, and FJ80SE S.</p><p>By following these steps, you can quickly identify and resolve any challenges, helping you maintain consistent performance across your FJ Wireless Speedlights. This comprehensive guide is designed to educate and assist you with your FJ Wireless gear.&#xA0;</p><h3 id="topics-on-this-page">Topics on this page:</h3><ol><li><a href="#CheckCompatibility">Check Compatibility</a></li><li><a href="#ProperGear">Proper Gear</a></li><li><a href="#ProperCameraSelection">Proper Camera Selection</a></li><li><a href="#TurnoffXSync">Turn off X-Sync</a></li><li><a href="#EnableHSSonYourWestcottEquipment">Enable HSS on Your Westcott Equipment</a></li><li><a href="#EnableHSSinsideyourcamera">Enable HSS inside your camera</a></li><li><a href="#VerifyMounting">Verify Mounting</a></li><li><a href="#UpdateFirmware">Update Firmware</a></li></ol><hr><p><br></p><h2 id="1-check-compatibility">1. <a name="CheckCompatibility"></a>Check Compatibility</h2><p>The FJ Wireless System is compatible with many cameras using the latest firmware updates. Check the Compatibility Chart below and see if your camera is listed. Additional camera models are likely compatible and will be added to this list as they are tested and confirmed.</p><ul><li><a href="https://help.fjwestcott.com/en-US/821405-356f8dd95b084ad88665d4a4afab1538" rel="noopener noreferrer" target="_blank">Flash Compatibility Chart</a></li></ul><p><br></p><h2 id="2-proper-gear">2. <a name="ProperGear"></a>Proper Gear</h2><h3 id="sony">Sony</h3><p>For Sony users using the FJ80II M and FJ80SE M, &#xA0;the <a href="https://www.fjwestcott.com/products/fjwireless-sony-adapter?_pos=1&amp;_sid=80de5139e&amp;_ss=r" id="isPasted" rel="noopener noreferrer" target="_blank">FJ Wireless Adapter</a> is required to use HSS or TTL.</p><p>S versions are recommended for Sony users as they do not require the adaptor</p><ul><li><a href="https://www.fjwestcott.com/products/fj-x3-s-wireless-flash-trigger-for-sony-cameras?_pos=1&amp;_sid=b2544fc6c&amp;_ss=r" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">FJ-X3 S Wireless Flash Trigger for Sony Cameras</a></li><li><a href="https://www.fjwestcott.com/products/fj80-ii-s-touchscreen-80ws-speedlight-for-sony-cameras?_pos=3&amp;_sid=7c333035b&amp;_ss=r" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">FJ80 II S Touchscreen Speedlight for Sony Cameras</a></li><li><a href="https://www.fjwestcott.com/products/fj80-se-s-80ws-speedlight-for-sony-cameras?_pos=2&amp;_sid=ab1a898ec&amp;_ss=r" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">FJ80-SE S Speedlight for Sony Cameras</a></li></ul><p><br></p><h2 id="3-proper-camera-selection">3. <a name="ProperCameraSelection"></a>Proper Camera Selection</h2><p>It is important the correct camera manufacturer, your camera, is selected.</p><h3 id="fj80-and-fj80ii">FJ80 and FJ80II</h3><p>In speedlight mode, touch the camera manufacturer in the upper left to cycle through manufacturers.&#xA0;</p><h3 id="fj80-se">FJ80 SE</h3><ol style="font-weight: initial;"><li>Press and hold the two center circular buttons that have a &quot;gear&quot; icon between them to enter the settings menu</li><li>&quot;Camera&quot; will be the first selection, Press the center button on the control wheel and then rotate the wheel to select your camera manufacturer.&#xA0;</li><li>Press the far right circular button corresponding with a back arrow to exit the settings menu.</li></ol><p><br></p><h2 id="4-turn-off-x-sync">4. <a name="TurnoffXSync"></a>Turn off X-Sync</h2><p>X-sync disables HSS and TTL functions. Typically used in film photography.</p><h3 id="fj80-and-fj80ii-1">FJ80 and FJ80II</h3><ul style="font-weight: initial;"><li>When enabled, X-Sync will be displayed in the lower left above the up arrow.</li><li>To toggle, press the home button and touch settings to enter the settings menu. Then touch the box next to X-Sync to toggle it &quot;OFF&quot;</li></ul><h3 id="fj80se">FJ80SE</h3><ul style="font-weight: initial;"><li>When enabled, X-Sync will be displayed in the lower right of the screen.</li><li>To Toggle, press and hold the two center circular buttons with a &quot;gear&quot; icon in between them to enter the settings menu. Then by rotating the control wheel, locate the X-Sync Setting. Press the center button on the control wheel to select the setting, and rotate the wheel to &quot;OFF&quot;. Lastly, press the far right circular button corresponding with the back button to exit the menu.</li></ul><p><br></p><h2 id="5-enable-hss-on-your-westcott-equipment">5. <a name="EnableHSSonYourWestcottEquipment"></a>Enable HSS on Your Westcott Equipment</h2><p>Sometimes, cameras will not automatically switch their HSS setting and this must be done manually.&#xA0;</p><h3 id="fj80ii">FJ80II</h3><ul><li><strong>Speedlight Mode</strong><br>At the top of the screen in between the camera brand selection and the STDBY (Stand By) selection is the Sync Function Selection. The Sync Function Selection will cycle through front curtain sync, rear curtain sync, and HSS displayed by an H with a lightning bolt.</li><li><strong>Host Mode</strong><br>At the bottom left of the screen above the up arrow is the Sync Function Selection. The Sync Function Selection will cycle through front curtain sync, rear curtain sync, and HSS displayed by an H with a lightning bolt and will toggle the setting for all connected lights.</li><li><strong>Client Mode</strong><br>Sync Function setting is controlled by the host device.</li></ul><h3 id="fj80se-1">FJ80SE</h3><ul><li><strong>Speedlight Mode</strong><br>Within Menu 1, pressing the sync button will cycle through front curtain sync, rear curtain sync, and HSS displayed by an H with a lightning bolt displayed to the right of the screen above the ZOOM label.</li><li><strong>Host Mode</strong><br>Within Menu 2, pressing the sync button will cycle through front curtain sync, rear curtain sync, and HSS displayed by an H with a lightning bolt displayed to the right of the screen above the modeling light label and will toggle the setting for all connected lights.</li><li><strong>Client Mode</strong><br>Sync Function setting is controlled by the host device.</li></ul><h3 id="fj80">FJ80</h3><ul><li><strong>Speedlight Mode</strong><br>At the top of the screen next to the camera brand selection is the Sync Function Selection. The Sync Function Selection will cycle through front curtain sync, rear curtain sync, and HSS displayed by an H with a lightning bolt.</li><li><strong>Host Mode</strong><br>At the bottom left of the screen above the up arrow is the Sync Function Selection. The Sync Function Selection will cycle through front curtain sync, rear curtain sync, and HSS displayed by an H with a lightning bolt and will toggle the setting for all connected lights.</li><li><strong>Client Mode</strong><br>Sync Function setting is controlled by the host device.</li></ul><p><br></p><h2 id="6-enable-hss-inside-your-camera">6. <a name="EnableHSSinsideyourcamera"></a>Enable HSS inside your camera&#xA0;</h2><p>In addition to enabling HSS on your FJ gear, HSS must be enabled inside your camera as well.&#xA0;</p><p>Within your camera&apos;s settings, locate flash function settings and enable HSS. Refer to your camera&apos;s manual for assistance.</p><p>Consider the following settings to adjust in your camera as well:</p><ul><li><strong>Flash:</strong> Enable</li><li><strong>Shutter Mode:</strong> Mechanical if available otherwise E-Front Curtain Shutter&#xA0;</li><li><strong>Flash Mode:</strong> Fill</li><li><strong>Silent Shutter:</strong> Off/Disabled</li><li><strong>Red Eye reduction:</strong> Off/Disabled</li><li><strong>Wireless Flash:&#xA0;</strong>Off</li><li><strong>Flash sync:</strong> Auto FP 1/250 (Nikon and Fuji) to enable HSS</li></ul><p><br></p><h2 id="7-verify-mounting">7. <a name="VerifyMounting"></a>Verify Mounting</h2><p>Because FJ wireless systems use a universal hot shoe mount, it&apos;s <strong>important</strong> to ensure the trigger is set to the appropriate camera manufacturer and that all pins are properly aligned.</p><p>In some instances, the manufacturing of a particular model or camera unit can result in the need for the user to pay special attention to the mounting process when attaching an FJ trigger or speed light to that camera&apos;s hot shoe.&#xA0;</p><h3 id="checking-the-quality-of-connection">Checking the Quality of Connection</h3><ul><li><strong>FJ80 and FJ80II</strong><br>When autofocusing or metering with your camera you should notice the manufacturer selection is solid green. This signals you have a good connection between the trigger and your camera.</li><li><strong>FJ80SE</strong><br>When autofocusing or metering with your camera you should notice a &quot;chain link&quot; Icon under the camera manufacturer selection. This signals you have a good connection between the trigger and your camera.</li></ul><h3 id="isPasted">Positioning Tips</h3><ul><li><strong>Fuji</strong>: A small lip at the hot shoe may need a little extra force forward to mount fully.</li><li><strong>Canon R series</strong>: added pins at the front of the hot shoe may give the impression that the FJ gear is fully mounted when in fact a small nudge forward may be needed to ensure a full mount and proper contact</li><li><strong>Nikon Z series</strong>: Rarely have issues, but older DSLRs may need a backward nudge before locking down.</li><li><strong>Sony</strong>: Align the pins at the base and the front of the hot shoe with the contacts and ensure they are clean. The Sony pins at the front of hot shoes can become dirty over time and prevent proper connections. &#xA0;Check that the pins are free of dirt and grime</li><li>See <a href="https://www.fjwestcott.com/pages/help-center?hcUrl=%2Fen-US%2Foptimizing-hss-and-ttl-on-your-fj-gear-637303" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Properly Connecting FJ Gear to Your Camera (HSS and TTL)</a> for more information.</li></ul><p><br></p><h2 id="8-update-firmware">8. <a name="UpdateFirmware"></a>Update Firmware</h2><h3 id="check-firmware">Check Firmware</h3><p>Ensure all your FJ Wireless gear and camera are running the latest firmware. You can check what version your equipment is on by looking at the bottom right of the screen when powering on. To download the latest firmware and follow along with detailed instructions, refer to our<a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">&#xA0;Firmware page</a>.&#xA0;</p><h3 id="reinstall-firmware">Reinstall firmware</h3><p>In some cases, firmware can be uploaded to your unit with an error causing odd issues like the screen powering on but using the touch screen to power it on does nothing.</p><ul><li>Delete any downloaded firmware on your computer</li><li>Restart your computer&#xA0;</li><li>Redownload the current firmware version and follow firmware installations as instructed.<ul><li><a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware and Instructions</a></li></ul></li><li>Eject the connected unit before unplugging it.</li><li>Power on the unit</li></ul><p>Contact <a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" target="_blank">Westcott Support</a> if the options above do not solve your issue.</p>

FJ80 HSS Not Working With (High-Speed Sync)

Learn to troubleshoot FJ Wireless flashes in Host mode with tips on test firing, matching channels/groups, adjusting sleep/standby modes, checking Canon RT settings, mounting, range, and firmware updates.

<p>When working with the FJ Wireless system, ensuring proper functionality and connectivity is essential for a seamless shooting experience. This guide will walk you through troubleshooting steps with your FJ80, FJ80 II M, FJ80 II S, FJ80 SE M, and FJ80SE S.</p><p>By following these steps, you can quickly identify and resolve any challenges, helping you maintain consistent performance across your FJ Wireless Speedlights. This comprehensive guide is designed to educate and assist you with your FJ Wireless gear.&#xA0;</p><h3 id="topics-on-this-page">Topics on this page:</h3><ol><li><a href="#TestFire">Test Fire</a></li><li><a href="#CheckWirelessConnectionsandModes">Check Wireless Connections and Modes</a></li><li><a href="#VerifyMounting">Verify Mounting</a></li><li><a href="#DistancefromHost">Distance from Host</a></li><li><a href="#UpdateFirmware">Update Firmware</a></li><li><a href="#CanonRTTriggering">Canon RT Triggering</a></li></ol><hr><p><br></p><h2 id="1-test-fire">1. <a name="TestFire"></a>Test Fire</h2><p>Use the On-Flash test button to test fire all other FJ Wireless flashes you are trying to trigger. This button has a lighting bolt and should be green when ready to test fire. Confirm all wirelessly connected flashes are firing. If you find one of your units is not firing, press the test fire button on that unit. If you find a flash is not firing when pressing the onboard test fire button, select the <a href="https://help.fjwestcott.com/en-US/articles/189483-ce31e0777fbb4e7cb1205796c6421fe1" id="isPasted" rel="noopener noreferrer" target="_blank">FJ Wireless gear you want to troubleshoot</a>.</p><p>If it appears other flashes are not being triggered but are firing when pressing their onboard test fire button, check the wireless connections in section 2 below.&#xA0;<br><br></p><h2 id="2-check-wireless-connections-and-modes">2. <a name="CheckWirelessConnectionsandModes"></a>Check Wireless Connections and Modes</h2><h3 id="fj80-and-fj80-ii-m-s">FJ80 and FJ80 II M (S)&#xA0;</h3><ul><li><strong>Channel</strong><ul><li>In host mode, confirm what channel the unit is on. This is displayed at the top of the FJ80II.&#xA0;</li><li>Then, confirm the other FJ Wireless flashes you wish to control are on the same channel. If you need to change the channel, simply touch the CH button and use the arrows at the bottom to select your desired channel</li><li><em>Note: Westcott suggests the use of a channel between 5 and 15 as a starting point. these channels appear to offer the best connectivity.&#xA0;</em></li></ul></li><li><strong>Group</strong><ul><li>Once the channel matches all the units you desire to control, notice what flashes are connected to what group (GR). The FJ80 II is the Host and will control the groups under it. For example, if all your lights are under group A, then the power output or setting that is set on the FJ80 II within group A will be applied to all those lights connected to that group.<br><br></li></ul></li><li><strong>Sleep mode (SLP)</strong><ul><li>You will be able to cycle between M, TTL, and SLP within the groups. SLP mode will keep the units connected but that group will not fire. You must put the group into M or TTL mode for a fire signal to be sent.&#xA0;</li><li>To change this on the FJ80 II, touch the box next to the group that contains one of the three options to cycle through the settings.&#xA0;<br><br></li></ul></li><li><strong>Standby Mode (STDBY)</strong><ul><li>This mode disengages the hot shoe and will not send or receive any fire signals.<strong>&#xA0;</strong><br>In host mode, notice the STDBY button at the top right of the screen.&#xA0;<ul><li>Green: The unit is in standby mode and will not fire.&#xA0;</li><li>Gray: Standby mode is disabled and flash will resume normal function.</li></ul></li></ul></li></ul><h3 id="fj80-se">FJ80 SE</h3><ul><li><strong>Channel</strong><ul><li>When in host mode (The FJ80 SE is in Host mode when you see groups A B and C displayed. Press the M button until Host mode is displayed) confirm what channel the unit is on by looking at the top of the LCD screen and looking next to CH.&#xA0;</li><li>Then, confirm the other FJ Wireless flashes you wish to control are on the same channel. If you need to change the channel, navigate to Menu 3 and press the button corresponding with CH.&#xA0;</li><li>You then will be able to use the wheel control to change the channel.</li><li><em>Note: Westcott suggests the use of a channel between 5 and 15 as a starting point. These channels appear to offer the best connectivity.</em></li></ul></li><li><strong>Group</strong><ul><li>Once the channel matches all the units you desire to control, notice what flashes are connected to what group (GR). The FJ80 SE is the Host and will control the groups under it. For example, if all your lights are under group A, then the power output or setting that is set on the FJ80 II within group A will be applied to all those lights connected to that group.</li></ul></li><li><strong>Sleep mode (SLP)</strong><ul><li>You will be able to cycle between M, TTL, and SLP within the groups. SLP mode will keep the units connected but that group will not fire.&#xA0;</li><li>You must put the group into M or TTL mode for a fire signal to be sent. To change this on the FJ80 SE, select the group you wish to change with the control wheel. Under menu 1, press the button corresponding to MODE. This will cycle the group through the 3 mode options.&#xA0;</li></ul></li><li><strong>Standby Mode (STDBY)</strong><ul><li>In host mode, If STDBY is enabled it will be displayed under the camera manufacturer in the top left.&#xA0;</li><li>To toggle this setting, navigate to menu 3 and press the button corresponding to STDBY.</li></ul></li></ul><h3 id="canon-rt-connections">Canon RT Connections</h3><p>When triggering Canon RT flashes, be sure &#x201C;Canon-RT&#x201D; is selected as the manufacturer at the top left of the screen.</p><p>Along with confirming and matching the Channel, the RT ID must both match the FJ80 II and the Canon Flash you are using. The RT ID can be selected within the settings menu of the FJ80 II.</p><p>Please refer to <a href="https://help.fjwestcott.com/en-US/834116-2336c69181484d26a62a287ee339e7a1" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Using FJ Triggers with Canon RT Speedlites: Setup and Tips</a></p><p><br></p><h2 id="3-verify-mounting">3. <a name="VerifyMounting"></a>Verify Mounting</h2><p>In some instances, the manufacturing of a particular model or camera unit can result in the need for the user to pay special attention to the mounting process when attaching an FJ trigger or speed light to that camera&apos;s hot shoe.&#xA0;</p><h3 id="checking-the-quality-of-connection">Checking The Quality of Connection</h3><ul><li><strong>FJ80 &amp; FJ80II</strong><br>When autofocusing or metering for exposure with your camera, the manufacturer selection at the top left of the screen should be solid green. This signals there is a good connection between the camera and flash.</li><li><strong>FJ80II SE&#xA0;</strong><br>When autofocusing or metering for exposure with your camera, a &quot;link&quot; or &quot;chain link&quot; icon (two circles intertwined) will be displayed under the selected manufacturer in the top right.&#xA0;</li></ul><h3 id="positioning-tips">Positioning Tips</h3><ul><li><strong>Fuji</strong>: A small lip at the hot shoe may need a little extra force forward to mount fully.</li><li><strong>Canon R series</strong>: added pins at the front of the hot shoe may give the impression that the FJ gear is fully mounted when in fact a small nudge forward may be needed to ensure a full mount and proper contact</li><li><strong>Nikon Z series</strong>: Rarely have issues, but older DSLRs may need a backward nudge before locking down.</li><li><strong>Sony</strong>: Align the pins at the base and the front of the hot shoe with the contacts and ensure they are clean. The Sony pins at the front of hot shoes can become dirty over time and prevent proper connections. &#xA0;Check that the pins are free of dirt and grime</li><li>See <a href="https://www.fjwestcott.com/pages/help-center?hcUrl=%2Fen-US%2Foptimizing-hss-and-ttl-on-your-fj-gear-637303" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Properly Connecting FJ Gear to Your Camera (HSS and TTL)</a> for more information.</li></ul><p><br></p><h2 id="4-distance-from-host">4. <a name="DistancefromHost"></a>Distance from Host</h2><p>Ensure that the flash you desire to trigger is within range of the host trigger or master unit. The effective wireless range can vary depending on your shooting environment, and obstructions like walls can reduce the signal strength.</p><p><br></p><h2 id="5-update-firmware">5. <a name="UpdateFirmware"></a>Update Firmware</h2><h3 id="check-firmware">Check Firmware</h3><p>Ensure all your FJ Wireless gear and camera are running the latest firmware. You can check what version your equipment is on by looking at the bottom right of the screen when powering on. To download the latest firmware and follow along with detailed instructions, refer to our <a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware page</a>.</p><h3 id="reinstall-firmware">Reinstall firmware</h3><p>In some cases, firmware can be uploaded to your unit with an error causing odd issues like the screen powering on but using the touch screen to power it on does nothing.</p><ol><li>Delete any downloaded firmware on your computer</li><li>restart your computer&#xA0;</li><li>redownload the current firmware version and follow firmware installations as instructed.<ol><li><a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Firmware and Instructions</a></li></ol></li><li>Eject the connected unit before unplugging it.</li><li>Power on the unit</li></ol><p><br></p><h2 id="6-canon-rt-triggering">6. <a name="CanonRTTriggering"></a>Canon RT Triggering</h2><p>In the event you are using the Canon RT system, please refer to our <a href="https://help.fjwestcott.com/en-US/834116-2336c69181484d26a62a287ee339e7a1" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Using FJ Triggers with Canon RT Speedlites: Setup and Tips</a></p><p><a href="https://help.fjwestcott.com/en-US/important-update-on-canon-rt-compatibility-in-the-fj-wireless-flash-system-1062597" rel="noopener noreferrer" target="_blank">Important Update on Canon RT Compatibility in the FJ Wireless Flash System</a></p><hr><p><a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Contact Westcott Support</a> if the options above do not solve your issue.</p>

FJ80 Not Triggering Other Flashes (Host Mode)

Learn proper charging practices, LED indicators, and battery care for FJ80, FJ80 II, and FJ80 SE. Preserve battery life by using supplied chargers, avoiding extreme temperatures, and storing at partial charge. Replace after 200-300 cycles.

<p id="isPasted">When working with the FJ Wireless system, ensuring proper functionality and connectivity is essential for a seamless shooting experience. This guide will walk you through troubleshooting steps with your FJ80, FJ80 II M, FJ80 II S, FJ80 SE M, and FJ80SE S.</p><p>By following these steps, you can quickly identify and resolve any challenges, helping you maintain consistent performance across your FJ Wireless Speedlights. This comprehensive guide is designed to educate and assist you with your FJ Wireless gear.&#xA0;</p><h3 id="topics-on-this-page">Topics on this page:</h3><ol><li><a href="#CheckthePowerSource">Check the Power Source</a></li><li><a href="#CheckTheBatteryAndCharger">Check The Battery And Charger</a></li><li><a href="#Reinstallfirmware">Reinstall firmware</a></li><li><a href="#ChargingLifeExpectancy">Charging &amp; Life Expectancy</a></li></ol><hr><p><br></p><h2 id="1-check-the-power-source">1. <a name="CheckthePowerSource"></a>Check the Power Source</h2><p>Only use the provided chargers and cables included with your equipment.</p><p>Try a different outlet or power source to confirm the power supply is not causing the issue.</p><p><br></p><h2 id="2-check-the-battery-and-charger">2. <a name="CheckTheBatteryAndCharger"></a>Check The Battery And Charger</h2><p>Be sure the battery is fully charged and is charging correctly.</p><h3 id="battery-charger-led-indicator-lights">Battery Charger LED Indicator Lights</h3><p><strong id="isPasted">FJ80 II&#xA0;</strong></p><ul><li>Green<br>No charging is taking place.</li><li>Orange<br>Battery Inserted: Indicates the battery is charging.<br><br></li></ul><p><strong>FJ80 SE</strong></p><ul><li>Blinking Green: No battery inserted; charger ready</li><li>Solid Green: No charging is taking place</li><li>Solid Yellow: Battery at 50% charge</li><li>Solid Red: Battery charging<br><br></li></ul><p><strong>FJ80</strong></p><ul><li>Solid Green Indicator LED<ul><li>No charging is taking place</li></ul></li><li>Solid Red Indicator LED<ul><li>Battery Inserted: The FJ80 Battery is correctly inserted and is charging.</li></ul></li></ul><p><br></p><h2 id="3-reinstall-firmware">3. <a name="Reinstallfirmware"></a>Reinstall firmware</h2><p>In some cases, firmware can be uploaded to your unit with an error causing odd issues like the screen powering on but using the touch screen to power it on does nothing.</p><ol><li>Delete any downloaded firmware on your computer</li><li>restart your computer&#xA0;</li><li>redownload the current firmware version and follow firmware installations as instructed.<ol><li><a href="https://help.fjwestcott.com/en-US/updating-firmware-850616" rel="noopener noreferrer" target="_blank">Firmware and Instructions</a></li></ol></li><li>Eject the connected unit before unplugging it.</li><li>Power on the unit.</li></ol><p><br></p><h2 id="4-charging--life-expectancy">4. <a name="ChargingLifeExpectancy"></a>Charging &amp; Life Expectancy</h2><p>It is important to use the dedicated charging cord and power supply that is supplied with the unit. Not doing and sending the wrong voltage could cause long-term or permanent damage.<br>&#xA0;</p><h3 id="fj80-ii">FJ80 II</h3><ul><li>The average charge time is ~2 hours from complete discharge.&#xA0;</li><li>The FJ80 Lithium-Polymer Battery will achieve at least 300 full charge cycles (@80% after 300). Continued usage beyond the expected charge cycles will result in diminished performance and the ability to hold a charge.&#xA0;</li><li>Avoid charging and using the battery outside of the stated operating temperatures (14~122&#xB0;F / - 10&#xB0;~50&#xB0;C) as it will affect the overall performance of the battery and speedlight.&#xA0;</li><li>Preserve the battery&#x2019;s longevity by storing at roughly ~40% capacity at room temperature in a dry environment and recharge to this capacity at least once every three months when not being used.</li></ul><h3 id="fj80-se">FJ80 SE</h3><ul><li>The average charge time is ~3 hours from complete discharge.&#xA0;</li><li>The FJ80-SE Lithium-ion Battery will achieve at least 200 full-charge cycles (@80% capacity after 200). Usage beyond charge cycles may result in diminished performance and the ability to hold a charge for extended periods.&#xA0;</li><li>Avoid charging and using the battery outside of the stated operating temperatures (14~131&#xB0;F / - 10&#xB0;~55&#xB0;C) as it will affect the overall performance of the battery and speedlight.&#xA0;</li><li>Preserve the battery&#x2019;s longevity by storing at roughly ~40% capacity at room temperature in a dry environment and recharge to this capacity at least once every three months when not being used.&#xA0;</li></ul><h3 id="fj80">FJ80&#xA0;</h3><ul><li>The average charge time is ~2 hours from complete discharge.&#xA0;</li><li>The FJ80 Lithium-Polymer Battery will achieve at least 300 full charge cycles (@80% after 300). Continued usage beyond the expected charge cycles will result in diminished performance and the ability to hold a charge.&#xA0;</li><li>Avoid charging and using the battery outside of the stated operating temperatures (14~122&#xB0;F / -10&#xB0;~50&#xB0;C) as it will affect the overall performance of the battery and speedlight.&#xA0;</li><li>Preserve the battery&#x2019;s longevity by storing at roughly ~75% capacity (3 indicator lights) at room temperature in a dry environment and recharge to this capacity at least every three months when not being used.<strong>&#xA0;</strong></li></ul><p><br></p><p><a href="https://www.fjwestcott.com/pages/contact-support" rel="noopener noreferrer" target="_blank">Contact Westcott Support</a> if you find your battery or charger is&#xA0;<u>not</u> operating normally after considering the information above.&#xA0;<br>After or near 300 charge cycles or repeated events of charging outside of recommended temperatures or voltages, consider replacing your battery.&#xA0;</p>

FJ80 Not Turning On / Batteries Not Charging

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Westcott

Troubleshooting FJ80 Speedlights

Product FAQ

FJ Wireless Flash System

Troubleshooting FJ Wireless Gear

FJ80 Speedlights (FJ80, FJ80ii)

Important Update on Canon RT Compatibility in the FJ Wireless Flash System

FJ Wireless System Camera Compatibility

What is Freeze Function?

Guide Numbers - Calculating, Charts and Overview

Fractional and Watt Second Equivalents for Power levels 9-1

Using FJ Gear with Canon RT Speedlites: Setup and Tips

Field Guide: FJ Wireless Flash & Sony a9 III Compatibility Settings

Locking Settings on FJ Gear

Properly Connecting FJ Gear to Your Camera (HSS and TTL)

Why are TTL compensation levels different on the FJ trigger and FJ strobe?

​​​​Achieving Consistent Exposures

Trouble shooting FJ Wireless Gear

Maximizing the Lifespan of Your Lithium Polymer FJ Batteries.

Firmware is Different Triggers and Strobes

How will HSS settings affect the flash output?

What is the suggested White Balance when using the FJ system?

Top Factors Affecting Wireless Communication

Sony Camera Compatibility and Setup For FJ Wireless

Controlling the FJ400 With The FJ-X2m

Will There Be Firmware Updates for the FJ400 and FJ-X2m

Camera Compatibility with FJ Wireless System

FJ Strobes with High-Speed Continuous Shooting

Creative Mask Mode: Quick Setup & Usage

Firmware Compatible with Canon RT

Trigger TTL adjustments not showing up on strobe screen. TTL to Manual

Optically Triggering FJ800 and FJ400ii

Factory Resetting Your FJ400ii and FJ800

Updating Firmware on the FJ400ii and FJ800

How to Use AC power with the FJ400ii and FJ800

What Modifiers can I use with the FJ400ii and FJ800

What Batteries can be used with the FJ400ii and FJ800?

FJ400 II and FJ800 FAQ

Optical Triggering: FJ400

Factory Resetting Your FJ400

Updating Firmware on the FJ400

How to use AC Power with the FJ400

What Modifiers can I use with the FJ400

What Radio Triggers can be Used With the FJ400?

Can the Canon RT triggers and RT Speedlites control the FJ400?

FJ400 Strobe Recycle Time and Battery Impact

How to Maximize FJ400 Battery Flashes

Why is the FJ400 Flash Tube Extended Out?

FJ400 FAQ

Optical Triggering: FJ200

Factory Resetting The FJ200

Updating Firmware on the FJ200

FJ200 FAQ

Factory Resetting Your FJ80

Updating Firmware on FJ80 Speedlights

What Cameras can the FJ-X2m Trigger be used on?

FJ80 Speedlights FAQ

Factory Resetting FJ Triggers

Updating Firmware on FJ Triggers

How to know if the FJ-X2m trigger is charging?

Factors Affecting FJ-X2m Trigger Battery Life & Flash Count

FJ Triggers FAQ

FJ Strobes (FJ800, FJ400ii, FJ400, FJ200)

FJ Triggers (X2m & X3m)

Using Other Batteries with the Gold Mount Adapters

Lifetime Limited Warranty on Flex LED Mats

Westcott Flex LED X-Bracket Kit Overview

How Many Watts of Power do the Flex Units Use?

What is the Lux Rating on Flex Units?

How Bright is the Flex Compared to a 500-watt Tungsten Light?

Will the Flex Portable Li-Ion Battery Work With Other Flex Lights?

Is There a Grid Available for the Original Flex Modifiers?

Are There Compatible Soft Boxes for the Flex Lights?

Is There a Battery Pack Available For The Flex Mats?

Can I buy Extra Dimmer Units Separately From the Flex Kit?

Flex/Flex Cine LED System

Why don’t my colors change on my image in-camera when I adjust the color temperature of the Ring Light?

How far from my subject should I place the Ring Light?

Why is the light from my Ring Light so flat?

Ring Light Bi-Color LED

How to Setup your Green Screen Video Lighting Kit

Overview of the Westcott uLite Two-light Umbrella Kit

Can uLites be combined with more advanced constant lighting units like the D5 and TD6?

Can I use the 4-socket fluorescent adapter inside the uLite softboxes?

Can I use tungsten bulbs in the uLite 4-Socket Adapter?

Is it possible and safe to swap tungsten bulbs out for fluorescent bulbs with the uLite ?

uLite

How do I assemble the Switch modifier locking hardware?

Do Switch Inserts allow the rectangular Rapid Box Switch modifiers to rotate?

Can I use multiple speedlites with Rapid Box Switch modifiers?

Can the original Rapid Boxes be modified to make them “Switch” versions?

Rapid Box & Beauty Dish Switch

How to Mount a Strobe in an Apollo Orb

Product Quick Tip - L-Bracket

What versions of the Apollo have grid options from Westcott?

How do I mount my speedlight to an Apollo or Halo?

What methods do you recommend for remote firing my off-camera speedlites when using Westcott Apollo or Halo softboxes? Can I use my speedlite's built-in IR (infrared) trigger?

Apollo & Halo

Where do I find the dimensions of the Westcott Umbrellas? Does the size reflect the Arc or the diameter of the Umbrella?

How to Put a Parabolic Umbrella in a Case

Can the Triple Threat be used with the 7' Parabolic Umbrella?

Does the 7' Parabolic Umbrella fit into a regular umbrella mount or will I need special adapter?

Would using one off-camera speedlite provide enough light for a 7' Parabolic Umbrella?

What is the size of the Collapsible Umbrella's shaft?

What is the collapsed length and width of the Collapsible Umbrella?

Umbrellas

Scrim Jim Cine Light Control System: Book Light Configurations

Dual-Joint Tilter Bracket

Is the Scrim Jim Cine Fabric silent?

How do I clean Westcott diffusion fabrics (for softboxes, scrims, etc)?

What is the best solution for transporting Scrim Jim Cine Kits and C-stands on-location?

Do the Scrim Jim Cine's net fabrics create a pattern on a subject when placed between a light source and subject?

Can the original Scrim Jim fabric be used on the new Scrim Jim Cine frames (and vice versa)?

Scrim Jim Cine

How to Collapse or Fold Down the Omega Reflector

How to Setup the LunaGrip Speedlight Modifier

What does the lifetime warranty cover on Illuminator Reflectors?

What is the difference between the 4-in-1, 5-in-1, and 6-in-1 Reflector Kits?

What size reflector should I use?

What options are available for mounting reflectors?

What is the difference between a 1-stop and 2-stop diffuser?

Is the gold surface of the reflector shiny or dull?

Is the silver surface of the reflector shiny or dull?

Will a black reflector reflect light?

Does a reflector arm require a stand?

How small will a collapsible reflector fold down?

Does the 6-in-1 Reflector Kit have 1 or 2 panels?

Does the 6-in-1 Reflector Kit contain a white reflector?

Reflectors

The screw mounting location on the spine, by which the curved arms attach, barely extend through the curved rod during assembly. Is that normal?

How do I set the Eyelighter 2 tilt to match the optimum tilt set up from the original Eyelighter?

How to Assemble the Eyelighter

What is a good main light source for using with an Eyelighter?

Is the mounting bracket on an Eyelighter II tiltable?

Eyelighter/Eyelighter 2/Eyelighter 3

Can I exchange/switch the flags for different ones than what are included in the Fast Flag Kit?

Will additional flags and frames fit in the carry case that comes with the Flag kit?

Can I purchase extra Fast Flag frames to add my kit?

Fast Flags

Wrinkle-Resistant Background Care

Do the individually sold X-drops come with a carry bag like the one that is included in the kit?

My Collapsible Backdrop's frame is warped. Can it be readjusted?

What color background would you suggest for a wedding?

I have backdrop system that is not from Westcott. Can Westcott Wrinkle Resistant Backdrops be hung with it?

What is the best way to store a Muslin Backdrop?

Do Wrinkle Resistant Solid backdrops come with a case?

How do I clean Wrinkle Resistant Backdrops?

If I combine multiple crossbars together, can I extend the length of the Background Support System?

Can I use the Backdrop Support System with a paper roll?

Backdrops (Fabric)

How to Use a Westcott Collapsible Backdrop

How do I fold a collapsible backdrop?

Collapsible Backdrops

Why Don't Printed Colors Match What I See on my Screen?

Can Westcott make a custom background from my image?

Backdrops (Vinyl & Canvas)

Does a Westcott H2Pro bladder fit an original HurleyPro weight bag?

H2Pro Weight Bag

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

How do I track my order?

Can I edit or add anything to my order?

Do you offer price adjustments?

Orders

How do I use my benefits/rewards points?

What is the Westcott Rewards Program?

Who is eligible to join the Westcott Rewards Program?

How can I join the Westcott Rewards Program?

Is there a fee to join the Westcott Rewards Program?

Do I need to join the Westcott Rewards Program if I already have a Westcott website account?

Do my Westcott Reward Points have any cash value?

Can I merge multiple Westcott accounts?

How can I earn Westcott Rewards Points?

Where can I find my earned Westcott Reward points balance?

When will I receive my reward points?

Can I earn points for past purchases or already being subscribed to Westcott’s email newsletters?

Can I get rewards for purchases made at retailers/dealers?

What happens to my points if I return a product or cancel an order?

Is there a maximum on how many points I can earn?

I referred my friend, but I don't see any reward points?

How can I add product reviews for past purchases?

What should I do if I believe my points were not properly credited to my account?