Lifetime Limited Warranty on Flex LED MatsUpdated 5 months ago
Westcott offers a Lifetime Limited Warranty for Flex LED Mats, providing protection against defects in materials and manufacturing. This warranty aims to ensure peace of mind for the original purchaser. Below are the details regarding warranty coverage, the process for initiating a repair claim, and the necessary documentation to facilitate the process.
Warranty Coverage
The warranty applies exclusively to Westcott Flex LED Mats and does not extend to accessories or controllers associated with the Flex system. It is valid only for the original purchaser, as long as they own the product and Westcott continues to manufacture the Flex LED Mat.
What is Covered:
- Defects in materials and manufacturing.
What is Not Covered:
- Normal wear and tear.
- Damage caused by misuse, neglect, abuse, accidents, overloading, or alterations to the product.
- Improper operation, installation, cleaning, handling, maintenance, or repair.
- Incidental or consequential damages.
Your Responsibilities
To maintain warranty coverage for your Flex LED Mat, please follow these steps:
Product Registration:
- If purchased through a third-party retailer, register the product with Westcott using the Product Warranty Registration Form within one year of the original purchase date.
Proof of Purchase:
- Retain the original proof of purchase, as it will be required for any warranty claims.
Describe the Issue:
- Clearly describe the defect. If possible, include photos or videos to assist Westcott’s team in assessing the issue.
How to Initiate a Repair Claim
Contact Westcott Support:
- Begin the warranty process by contacting Westcott through their support page or by phone.
Submit Required Documentation:
- Provide your proof of purchase and product registration details.
- Attach any photos or videos of the defect to expedite the evaluation process.
Shipping Instructions:
- After your claim is reviewed, Westcott will provide detailed instructions on how to ship your Flex LED Mat for inspection or repair. Please follow these guidelines carefully to avoid further damage during transit.
Warranty Service Options
Westcott will determine, at their discretion, whether your Flex LED Mat qualifies for repair or replacement. Based on the assessment, one of the following options will apply:
- Repair: If the issue is repairable, Westcott will fix your Flex LED Mat and return it to you.
- Replacement: If the product cannot be repaired, Westcott may replace it with a new or refurbished unit.
Limitations of Liability
The warranty covers only defects in materials and manufacturing. It excludes coverage for damage resulting from improper installation, overloading, misuse, improper operation, cleaning, handling, maintenance, or repair. Normal wear and tear, as well as incidental or consequential damages, are not covered.
Exclusions
The warranty does not cover:
- Accessories or controllers associated with the Flex system.
- Damage caused by misuse, neglect, abuse, accidents, overloading, or product alterations.
- Improper operation, cleaning, handling, maintenance, or repair.
- Normal wear and tear.
- Any incidental or consequential damages.
Conclusion
Westcott’s Lifetime Limited Warranty ensures that your Flex LED Mat is protected against defects in materials and manufacturing for as long as you own the product and Westcott continues to manufacture it. To initiate a claim, ensure your product is registered, provide proof of purchase, and follow the shipping instructions for inspection or repair.