# fjwestcott

> Public Help Center articles for fjwestcott.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Using the Westcott Studio Link App](https://help.fjwestcott.com/en-US/using-the-westcott-studio-link-app-3574014.md): You can connect FJ-X triggers to the StudioLink App by enabling Bluetooth® on the trigger and selecting it from the app’s FJ Controls menu. Once paired, you can control supported speedlights and strobes through your phone's app!. The app uses reliabl
- [LED Constant vs. Flash: Differences And How to Choose](https://help.fjwestcott.com/en-US/led-constant-vs-flash-differences-and-how-to-choose-4721207.md): Light comes from many different sources. In the realm of artificial lighting and visual media, LED and Flash (strobe) are our two main sources. In this article, we will discuss the differences between the two and why you may consider one over the oth
- [Important Update on Canon RT Compatibility in the FJ Wireless Flash System](https://help.fjwestcott.com/en-US/important-update-on-canon-rt-compatibility-in-the-fj-wireless-flash-system-1062597.md): To Our Valued FJ Wireless Customers,. At F.J. Westcott, we are committed to delivering innovative and dependable lighting solutions for photographers and videographers. To uphold our commitment to quality and reliability, we’ve made the difficult dec
- [What is Freeze Function?](https://help.fjwestcott.com/en-US/what-is-freeze-function-793641.md): Discover the Freeze function on FJ Westcott strobes for capturing fast-moving subjects with precision. Learn how to activate this feature, adjust settings, and achieve optimal performance for stunning high-speed photography.
- [Guide Numbers - Calculating, Charts and Overview](https://help.fjwestcott.com/en-US/guide-numbers---calculating-charts-and-overview-916863.md): This article covers essential information related to Guide Numbers (GN) in strobe and speedlight photography, including an explanation of GNs, factors influencing GN values, and how they apply to the Westcott FJ series. Use the links below to navigat
- [Fractional and Watt Second Equivalents for Power levels 1-9](https://help.fjwestcott.com/en-US/fractional-and-watt-second-equivalents-for-power-levels-1-9-637322.md): Discover how FJ system power levels from 9 to 1 represent fractional flash output, with each step halving the previous level's power. Learn to calculate stops and adjust your lighting for optimal exposure.
- [Using FJ Gear with Canon RT Speedlites: Setup and Tips](https://help.fjwestcott.com/en-US/using-fj-gear-with-canon-rt-speedlites-setup-and-tips-637470.md): Discover how to set up FJ triggers with Canon RT speedlites for optimal wireless performance. Learn essential tips for configuration, connectivity, and troubleshooting to enhance your photography experience with the FJ system.
- [Field Guide: FJ Wireless Flash & Sony a9 III Compatibility Settings](https://help.fjwestcott.com/en-US/field-guide-fj-wireless-flash-sony-a9-iii-compatibility-settings-637306.md): Unlock the full potential of your Sony a9 III with the FJ Wireless Flash System. This guide provides essential settings for optimal compatibility, ensuring high performance and seamless flash sync for your creative photography.
- [Locking Settings on FJ Gear](https://help.fjwestcott.com/en-US/locking-settings-on-fj-gear-637319.md): Learn how to lock and unlock the touchscreen on FJ80 and FJ80ii speedlights to prevent accidental setting changes while keeping control of key functions through an unlocked trigger or host speedlight.
- [Properly Connecting FJ Gear to Your Camera (HSS and TTL)](https://help.fjwestcott.com/en-US/properly-connecting-fj-gear-to-your-camera-(hss-and-ttl)-637303.md): Discover essential tips for optimizing HSS and TTL with FJ wireless triggers. Ensure compatibility, adjust settings, and maintain firmware for seamless flash photography across various camera brands.
- [Why are TTL Compensation Levels Different on the FJ Trigger and FJ Strobe?](https://help.fjwestcott.com/en-US/why-are-ttl-compensation-levels-different-on-the-fj-trigger-and-fj-strobe-937620.md): This article addresses why TTL compensation levels are different from the trigger to the unit along with the differences when moving from Manual power settings to using TTL and TTL compensation to adjust your lighting output for creating accurate exp
- [​​​​Achieving Consistent Exposures](https://help.fjwestcott.com/en-US/%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8Bachieving-consistent-exposures-637302.md): Learn how to optimize your camera settings for flash photography with Westcott FJ gear. Discover why using the mechanical shutter and disabling silent shooting ensures consistent exposure and prevents overexposed images.
- [Trouble Shooting FJ Wireless Gear](https://help.fjwestcott.com/en-US/trouble-shooting-fj-wireless-gear-637304.md): Enhance your FJ Wireless gear performance with this detailed troubleshooting guide. Discover tips on firmware updates, optimal settings, and best practices to ensure smooth operation and effective communication with your camera.
- [Maximizing the Lifespan of Your Lithium Polymer FJ Batteries.](https://help.fjwestcott.com/en-US/maximizing-the-lifespan-of-your-lithium-polymer-fj-batteries-637312.md): Optimize the lifespan of your FJ lithium polymer batteries with essential usage, charging, and storage tips. Learn how to avoid common pitfalls and ensure your batteries perform at their best for all your photography needs.
- [Firmware is Different Triggers and Strobes](https://help.fjwestcott.com/en-US/firmware-is-different-triggers-and-strobes-637328.md): Discover the importance of firmware updates for Westcott lighting gear. Learn how to check for updates, why they enhance performance, and the need for compatibility across triggers and strobes.
- [How will HSS Settings Affect The Flash Output?](https://help.fjwestcott.com/en-US/how-will-hss-settings-affect-the-flash-output-637478.md): Understand how HSS (High-Speed Sync) affects flash output on the FJ400. Learn about light reduction with increased shutter speeds and how to manage exposure for optimal results.
- [What is the Suggested White Balance When Using the FJ System?](https://help.fjwestcott.com/en-US/what-is-the-suggested-white-balance-when-using-the-fj-system-637469.md): Achieve accurate colors with the FJ system by using a custom white balance or setting your camera to 5500K. Learn why avoiding Auto WB ensures reliable results in your photography.
- [Top Factors Affecting Wireless Communication](https://help.fjwestcott.com/en-US/top-factors-affecting-wireless-communication-637337.md): Learn about common issues affecting wireless communication between FJ-X2m triggers and FJ400 strobes. Discover tips for resolving connection problems and the benefits of upgrading to the FJ-X3 trigger for improved performance.
- [Sony Camera Compatibility and Setup For FJ Wireless](https://help.fjwestcott.com/en-US/sony-camera-compatibility-and-setup-for-fj-wireless-637472.md): Explore the compatibility and setup of Westcott's FJ80iiS and FJ-X3S models for Sony cameras. Learn how to maximize HSS and TTL features, and fine-tune your camera settings for optimal performance.
- [Controlling the FJ400 With the FJ-X2m](https://help.fjwestcott.com/en-US/controlling-the-fj400-with-the-fj-x2m-637484.md): Discover how to control the FJ400 strobe using the FJ-X2m trigger, including switching modes, setting power levels, and synchronization options. Learn about group management and firmware updates for enhanced functionality.
- [Will There Be Firmware Updates for the FJ400 and FJ-X2m](https://help.fjwestcott.com/en-US/will-there-be-firmware-updates-for-the-fj400-and-fj-x2m-637485.md): Stay updated with the latest features for the FJ400 and FJ-X2m, which support firmware updates via USB Type-C. Download the newest firmware and check camera compatibility information to enhance your photography experience.
- [FJ Strobes with High-Speed Continuous Shooting](https://help.fjwestcott.com/en-US/fj-strobes-with-high-speed-continuous-shooting-851480.md): Mechanical shutter Frame rates as fast as 10fps to 20fps (camera dependent) can be supported if the power level on the FJ strobe is level 4 (1/32 Power) or below. Based on the strobe’s distance from the subject or the Ws (Watt second) rating, you ma
- [Creative Mask Mode: Quick Setup & Usage](https://help.fjwestcott.com/en-US/creative-mask-mode-quick-setup-and-usage-1086596.md): Creative Mask Mode lets you capture multiple unique lighting setups quickly, giving clients more looks in less time. It’s perfect for high-volume, fast-paced photography or maximizing variety in a single session. Creative Mask Mode is a feature that
- [Firmware Compatible with Canon RT](https://help.fjwestcott.com/en-US/firmware-compatible-with-canon-rt-1172930.md): For more information on FJ Wireless and Canon RT, please refer to our Important Update on Canon RT Compatibility in the FJ Wireless Flash System article. The following firmware versions allow for Canon RT functionality within FJ Wireless Gear. For ne
- [Trigger TTL Adjustments Not Showing up on Strobe Screen. TTL to Manual](https://help.fjwestcott.com/en-US/trigger-ttl-adjustments-not-showing-up-on-strobe-screen-ttl-to-manual-1227424.md): When using an FJ Wireless trigger, such as the FJ-X3 M (S), FJ-X2 M, or the FJ80 (II and SE) in Host Mode, you can adjust TTL exposure compensation by ±3 stops (±5 stops on Fuji). The FJ Wireless system offers a unique feature that allows TTL flash e
- [What Are the Required In-Camera Settings for FJ Triggers and Speed Lights?](https://help.fjwestcott.com/en-US/what-are-the-required-in-camera-settings-for-fj-triggers-and-speed-lights-637468.md): Maximize your FJ triggers and speed lights with the right in-camera settings. Discover essential configurations for TTL and HSS to ensure seamless communication and optimal performance across various camera brands.
- [What are the 3 Arrows on my Trigger, Strobe, and Speedlight?](https://help.fjwestcott.com/en-US/what-are-the-3-arrows-on-my-trigger-strobe-and-speedlight-2073336.md): First curtain sync (also called front curtain) fires the flash at the start of the shutter opening, ideal for most everyday flash photography. (3 Seconds f/16 ISO 200). This mode is used by default in most flash systems, including the Westcott FJ400
- [Mechanical or Electronic 1st Curtain?](https://help.fjwestcott.com/en-US/mechanical-or-electronic-1st-curtain-2085533.md): Westcott recommends turning off the electronic 1st curtain shutter (EFCS or E-Front Curtain) and using a fully mechanical shutter for flash photography. This is because EFCS has the potential to cause uneven or partially illuminated exposures when fl
- [What Is X-Sync?](https://help.fjwestcott.com/en-US/what-is-x-sync-637315.md): X-sync is a simplistic flash synchronization mode that fires your strobe at the exact moment your camera’s shutter is fully open within normal sync speeds. Most Westcott FJ strobes and triggers support X-sync and will allow exposures up to your camer
- [FJ Flashes wont go over +3 in TTL](https://help.fjwestcott.com/en-US/fj-flashes-wont-go-over-+3-in-ttl-2169238.md): TTL flash exposure compensation on the FJ400 and other FJ flashes is limited to ±3.0 steps from the camera or trigger settings, even if the strobe can go higher in manual mode. In TTL mode, flashes rely on your camera’s metering system and the paired
- [What is the Inverse Square Law?](https://help.fjwestcott.com/en-US/what-is-the-inverse-square-law-2219558.md): The inverse square law explains how light intensity decreases as the distance from the source increases. In photography, this means light falls off rapidly the farther it travels. In simple terms, when you double the distance from a light source, the
- [Caring for Lithium-Ion Rechargeable Batteries](https://help.fjwestcott.com/en-US/caring-for-lithium-ion-rechargeable-batteries-2879232.md): Always charge Westcott lithium-ion batteries using the original charger and power cord supplied with your product. To charge safely and efficiently:. Charging procedures and LED status indicators are outlined in the user manuals for Westcott products
- [What is TTL to M and How do you use it?](https://help.fjwestcott.com/en-US/what-is-ttl-to-m-and-how-do-you-use-it-4098867.md): The TTL to Manual feature captures a TTL-calculated flash exposure and converts it into a fixed manual power setting. This feature allows you to take advantage of automatic TTL metering for a quick and accurate starting exposure, then lock that expos
- [Speedlight or a Strobe?](https://help.fjwestcott.com/en-US/speedlight-or-a-strobe-4860060.md): Check out the following videos for more information about lights and lighting!
- [Connecting Flashes Wirelessly](https://help.fjwestcott.com/en-US/connecting-flashes-wirelessly-5901881.md): The FJ Wireless system allows a single trigger to connect to and control multiple FJ Wireless flashes. For example, an FJ-X3 trigger can control compatible FJ Wireless flashes such as the FJ80 II, FJ80 SE, FJ100, FJ250, FJ400, FJ400 II, and FJ800. Th
- [Stroboscopic Mode](https://help.fjwestcott.com/en-US/stroboscopic-mode-7542516.md): What is Stroboscopic Mode?. Stroboscopic Mode fires the flash multiple times during a single exposure. This allows a moving subject to appear multiple times in one image, creating a sequence of motion within the frame. Your shutter must stay open lon
- [FJ80 Not Firing](https://help.fjwestcott.com/en-US/fj80-not-firing-992293.md): Learn to disable standby mode, test fire, check mounting and wireless connections, update firmware, and resolve overheating or host/client mode issues for FJ80, FJ80 II, and FJ80 SE speedlights.
- [FJ80 HSS Not Working (High-Speed Sync)](https://help.fjwestcott.com/en-US/fj80-hss-not-working-(high-speed-sync)-992305.md): Ensure FJ Wireless gear compatibility by checking the latest firmware, using correct settings for HSS/TTL, verifying proper pin alignment and mounting, and updating your camera’s flash settings. Visit the Compatibility Chart
- [FJ80 Not Triggering Other Flashes (Host Mode)](https://help.fjwestcott.com/en-US/fj80-not-triggering-other-flashes-(host-mode)-992279.md): Learn to troubleshoot FJ Wireless flashes in Host mode with tips on test firing, matching channels/groups, adjusting sleep/standby modes, checking Canon RT settings, mounting, range, and firmware updates.
- [FJ80 Not Turning On / Batteries Not Charging](https://help.fjwestcott.com/en-US/fj80-not-turning-on--batteries-not-charging-992312.md): Learn proper charging practices, LED indicators, and battery care for FJ80, FJ80 II, and FJ80 SE. Preserve battery life by using supplied chargers, avoiding extreme temperatures, and storing at partial charge. Replace after 200-300 cycles.
- [FJ Strobes Are Not Firing](https://help.fjwestcott.com/en-US/fj-strobes-are-not-firing-992322.md): Learn how to test fire, manage overheating protocols, ensure proper wireless connections, set channels/groups, and update firmware for FJ400 and FJ200 strobes. Includes tips for Canon RT and optical triggering.
- [FJ Strobes HSS Not Working (High-Speed Sync)](https://help.fjwestcott.com/en-US/fj-strobes-hss-not-working-(high-speed-sync)-992684.md): Learn to enable HSS on FJ400 and FJ200 strobes, adjust camera settings, ensure proper pin alignment, and update firmware. Sync functions are controlled by the host unit. Troubleshoot connections and settings.
- [FJ Strobes Are Not turning On / Batteries Not Charging](https://help.fjwestcott.com/en-US/fj-strobes-are-not-turning-on--batteries-not-charging-992773.md): Ensure safe charging for FJ400 and FJ200 batteries using supplied chargers. Check LED indicators, avoid extreme temperatures, and store at ~75% capacity to extend life. Replace after ~300 cycles. Update firmware if issues persist
- [FJ Triggers Not Triggering Other FJ Wireless flashes](https://help.fjwestcott.com/en-US/fj-triggers-not-triggering-other-fj-wireless-flashes-994177.md): Learn to troubleshoot FJ Wireless flashes by test firing, checking wireless channels, groups, client mode, and ensuring proper pin alignment. Update firmware, verify mounting, and check range for optimal performance.
- [FJ Trigger HSS not Working (High-Speed Sync)](https://help.fjwestcott.com/en-US/fj-trigger-hss-not-working-(high-speed-sync)-994178.md): Ensure compatibility by selecting the correct camera manufacturer, enabling HSS on triggers and cameras, and adjusting settings like X-Sync and pin alignment. Check firmware updates, verify connections, and troubleshoot mounting issues.
- [FJ Triggers Not Turning On / Not Charging](https://help.fjwestcott.com/en-US/fj-triggers-not-turning-on--not-charging-994179.md): Ensure proper charging using the included USB-A to USB-C cable and check LED indicators. Verify battery alignment and reinstall firmware if issues arise
- [Optically Triggering FJ100 Strobe, FJ250, FJ400 II and FJ800](https://help.fjwestcott.com/en-US/optically-triggering-fj100-strobe-fj250-fj400-ii-and-fj800-1155182.md): The FJ100 Strobe, FJ250, FJ400 II and FJ800 feature an optical sensor that allows them to be triggered remotely by another flash or strobe unit fired nearby. On the FJ250, FJ400 and FJ800, this sensor is located near the mini plug and USB-C input at
- [Factory Resetting The FJ100 Strobe, FJ250, FJ400 II and FJ800](https://help.fjwestcott.com/en-US/factory-resetting-the-fj100-strobe-fj250-fj400-ii-and-fj800-1227235.md): Occasionally, it may be necessary to reset your FJ system lighting and triggering devices to the factory defaults. A reset will not affect the firmware version and may maintain other customized settings such as language choice. Channel, group, and ca
- [Updating Firmware on the FJ400 II and FJ800](https://help.fjwestcott.com/en-US/updating-firmware-on-the-fj400-ii-and-fj800-1227318.md): Westcott lighting gear, your strobes and triggers, sometimes receive firmware updates to improve performance, add new features, and ensure compatibility with newer camera systems. Keeping everything updated is often the key to getting the best result
- [How to Charge While Shooting With the FJ100 Strobe, FJ250, FJ400 II and FJ800](https://help.fjwestcott.com/en-US/how-to-charge-while-shooting-with-the-fj100-strobe-fj250-fj400-ii-and-fj800-1227321.md): No additional accessories are needed to operate the FJ100 Strobe, FJ250, FJ400 II, and FJ800 while charging. The included charger can be used for charging while shooting. Note: The AC power function trickle-charges the battery as it's in use. It does
- [What Modifiers can I use With the FJ100 Strobe, FJ250, FJ400 II and FJ800](https://help.fjwestcott.com/en-US/what-modifiers-can-i-use-with-the-fj100-strobe-fj250-fj400-ii-and-fj800-1227322.md): The FJ800, FJ400 II, and FJ250 are compatible with Bowens S-type modifiers and incorporate a unique mounting system for umbrellas, allowing photographers to achieve optimal light spread and quality. The FJ100 Strobe is designed with a twist-lock moun
- [What Batteries can be Used With the FJ100 Strobe, FJ250, FJ400 II and FJ800?](https://help.fjwestcott.com/en-US/what-batteries-can-be-used-with-the-fj100-strobe-fj250-fj400-ii-and-fj800-1227386.md): The FJ800, FJ400 II, and FJ250 strobes come equipped with the interchangeable, rechargeable FJ Pro AC/DC Battery. The included FJ Pro Battery provides the following:. The optional FJ Pro Max Battery provides the following:. The FJ100 Strobe and Speed
- [Replacing the Flash Tube on the FJ400, FJ250, FJ400 II and FJ800 Strobes](https://help.fjwestcott.com/en-US/replacing-the-flash-tube-on-the-fj400-fj250-fj400-ii-and-fj800-strobes-2110942.md)
- [What's The Difference Between the FJ400 II and FJ400-SE?](https://help.fjwestcott.com/en-US/whats-the-difference-between-the-fj400-ii-and-fj400-se-2130526.md): The FJ400 II is a battery-operated, feature-rich strobe offering advanced sync modes like High-Speed Sync (HSS), TTL (through-the-lens metering), Freeze sync (down to 1/25,000s), Rear Curtain Sync, and more. It's designed for maximum versatility and
- [Optical Triggering: FJ400 SE](https://help.fjwestcott.com/en-US/optical-triggering-fj400-se-2131510.md): The FJ400 SE features an optical sensor that allows it to be triggered remotely by another flash or strobe unit fired nearby. This sensor is located near the mini plug and at the bottom of the unit.It’s important to know the location of the optical s
- [What Modifiers can I use With the FJ400-SE](https://help.fjwestcott.com/en-US/what-modifiers-can-i-use-with-the-fj400-se-2131512.md): The FJ400-SE is designed to be versatile with a variety of light modifiers, enhancing its usability in different shooting scenarios. This strobe is compatible with Bowens S-type modifiers and incorporates a unique mounting system for umbrellas, allow
- [Understanding Fast and Stable Recycle Modes on the FJ400-SE](https://help.fjwestcott.com/en-US/understanding-fast-and-stable-recycle-modes-on-the-fj400-se-2131523.md): Fast Recycle Mode delivers a 1-second recycle time for quicker bursts of full-power flash. This default setting on the FJ400-SE is designed for fast-paced photography scenarios where rapid-fire shooting is necessary. However, it draws a high current,
- [Optical Triggering: FJ400](https://help.fjwestcott.com/en-US/optical-triggering-fj400-998638.md): The FJ400 features an optical sensor that allows it to be triggered remotely by another flash or strobe unit fired nearby. This sensor is located near the mini plug and air intake at the bottom of the unit.It’s important to know the location of the o
- [Factory Resetting Your FJ400](https://help.fjwestcott.com/en-US/factory-resetting-your-fj400-998900.md): Occasionally, it may be necessary to reset your FJ system lighting and triggering devices to the factory defaults. A reset will not affect the firmware version and may maintain other customized settings such as language choice. Channel, group, and ca
- [Updating Firmware on the FJ400](https://help.fjwestcott.com/en-US/updating-firmware-on-the-fj400-1000868.md): Westcott lighting gear, your strobes and triggers, sometimes receive firmware updates to improve performance, add new features, and ensure compatibility with newer camera systems. Keeping everything updated is often the key to getting the best result
- [How to use AC Power With the FJ400](https://help.fjwestcott.com/en-US/how-to-use-ac-power-with-the-fj400-637479.md): Learn how to efficiently use AC power with the FJ400 strobe. Follow these simple steps to connect the AC adapter, ensuring a seamless power supply and uninterrupted shooting sessions.
- [What Modifiers can I use With the FJ400](https://help.fjwestcott.com/en-US/what-modifiers-can-i-use-with-the-fj400-637475.md): Explore the versatility of the FJ400 strobe with compatible modifiers, including Bowens S-type accessories and umbrella systems. Enhance your photography with optimal light spread and quality for any shooting scenario.
- [What Radio Triggers can be Used With the FJ400?](https://help.fjwestcott.com/en-US/what-radio-triggers-can-be-used-with-the-fj400-637483.md): Learn about the radio triggers compatible with the FJ400, including FJ triggers (FJ-X2m, FJ-X3m, FJ-X3s), FJ80 Speed Lights, and Canon ST-E3-RT. Discover the limitations of other triggers and their basic synchronization capabilities.
- [FJ400 Strobe Recycle Time and Battery Impact](https://help.fjwestcott.com/en-US/fj400-strobe-recycle-time-and-battery-impact-637480.md): Discover the impressive recycle times of the FJ400 strobe, ranging from 0.05 to 0.9 seconds. Learn how power levels, temperature, and continuous shooting affect performance for seamless shooting.
- [How to Maximize FJ400 Battery Flashes](https://help.fjwestcott.com/en-US/how-to-maximize-fj400-battery-flashes-637477.md): Maximize your FJ400's battery life with tips on power levels, modeling light usage, sync settings, and AC power. Ensure you capture every moment with efficient flash management.
- [Why is the FJ400 Flash Tube Extended Out?](https://help.fjwestcott.com/en-US/why-is-the-fj400-flash-tube-extended-out-637476.md): Discover how the FJ400's extended flash tube enhances even light distribution and minimizes hotspots. Achieve stunning, soft lighting with modifiers for superior photography results.
- [Optical Triggering: FJ200](https://help.fjwestcott.com/en-US/optical-triggering-fj200-665600.md): Learn how to use the optical triggering feature on the FJ400 and FJ200. Discover setup steps, sensor locations, and essential tips for reliable remote firing of your flash units.
- [Factory Resetting The FJ200](https://help.fjwestcott.com/en-US/factory-resetting-the-fj200-998898.md): Occasionally, it may be necessary to reset your FJ system lighting and triggering devices to the factory defaults. A reset will not affect the firmware version and may maintain other customized settings such as language choice. Channel, group, and ca
- [Updating Firmware on the FJ200](https://help.fjwestcott.com/en-US/updating-firmware-on-the-fj200-1000873.md): Westcott lighting gear, your strobes and triggers, sometimes receive firmware updates to improve performance, add new features, and ensure compatibility with newer camera systems. Keeping everything updated is often the key to getting the best result
- [Replacing the Flash Tube on the FJ200 Strobe](https://help.fjwestcott.com/en-US/replacing-the-flash-tube-on-the-fj200-strobe-2110945.md)
- [Factory Resetting Your FJ80](https://help.fjwestcott.com/en-US/factory-resetting-your-fj80-998899.md): Occasionally, it may be necessary to reset your FJ system lighting and triggering devices to the factory defaults. A reset will not affect the firmware version and may maintain other customized settings such as language choice. Channel, group, and ca
- [Updating Firmware on FJ80 Speedlights](https://help.fjwestcott.com/en-US/updating-firmware-on-fj80-speedlights-1001033.md): Westcott lighting gear, your strobes and triggers, sometimes receive firmware updates to improve performance, add new features, and ensure compatibility with newer camera systems. Keeping everything updated is often the key to getting the best result
- [What is the Zoom Range of the FJ80?](https://help.fjwestcott.com/en-US/what-is-the-zoom-range-of-the-fj80-1746070.md): The FJ80, FJ80 II, and FJ80 SE all have built-in zoom mechanisms. This is achieved by moving flash tubes forward and backward in their housings, changing the beam angle from a wide beam to a narrow beam. Ideally, the zoom will match the focal length
- [FJ80 Speedlight overheating?](https://help.fjwestcott.com/en-US/fj80-speedlight-overheating-637318.md): Learn essential tips to prevent your FJ80 Speedlight from overheating. Discover how to optimize power settings, adjust beam angles, and manage modifiers for efficient performance during intense shooting sessions.
- [Factory Resetting FJ Triggers](https://help.fjwestcott.com/en-US/factory-resetting-fj-triggers-998889.md): Occasionally, it may be necessary to reset your FJ system lighting and triggering devices to the factory defaults. A reset will not affect the firmware version and may maintain other customized settings such as language choice. Channel, group, and ca
- [Updating Firmware on FJ Triggers](https://help.fjwestcott.com/en-US/updating-firmware-on-fj-triggers-1001046.md): Westcott lighting gear, your strobes and triggers, sometimes receive firmware updates to improve performance, add new features, and ensure compatibility with newer camera systems. Keeping everything updated is often the key to getting the best result
- [How to Know if the FJ-X2m Trigger is Charging?](https://help.fjwestcott.com/en-US/how-to-know-if-the-fj-x2m-trigger-is-charging-637482.md): You can verify that the FJ-X2m trigger is charging by one of two methods. If the trigger is off when you connect it to a compatible cord and charger, you should see the LED light above the Westcott logo turn green and the screen will turn on for a se
- [Factors Affecting FJ-X2m Trigger Battery Life & Flash Count](https://help.fjwestcott.com/en-US/factors-affecting-fj-x2m-trigger-battery-life-and-flash-count-637474.md): Maximize your FJ-X2m trigger's battery life with effective charging practices and settings management. Learn about features impacting battery performance and ensure reliable operation for your photography shoots.
- [What Cameras can the FJ-X2m Trigger be Used on?](https://help.fjwestcott.com/en-US/what-cameras-can-the-fj-x2m-trigger-be-used-on-637481.md): Discover which cameras are compatible with the FJ-X2m trigger, including Canon, Nikon, Sony, and more. Learn about its advanced features like High-Speed Sync (HSS) and TTL for stunning photography results across various systems.
- [Using the FJ-T1 Trigger](https://help.fjwestcott.com/en-US/using-the-fj-t1-trigger-6146839.md): The FJ-T1 is available in Multi-Brand and dedicated Sony versions. Choose the model that matches your camera and workflow. Before your first FJ Wireless trigger setup, review these camera-dependent settings:. You can change FJ-T1 group power from the
- [How do I Attach the Ice Light 3 Battery Handle?](https://help.fjwestcott.com/en-US/how-do-i-attach-the-ice-light-3-battery-handle-1809289.md): Align and twist the handle to lock it securely into place. The Ice Light 3 will have an endcap installed on the bottom where the battery handle will attach. It must be removed to attach the Battery Handle. Once locked, power on the light with the pow
- [What USB-C ports are on the Ice Light 3?](https://help.fjwestcott.com/en-US/what-usb-c-ports-are-on-the-ice-light-3-1809333.md): The Ice Light 3 features two USB-C ports: one on the battery grip and one on the LED tube. These two USB-C ports give you flexibility for charging and powering the light:. Battery grip’s USB-C port can be used to charge the battery itself, power the
- [What Mounting Options Does The Ice Light 3 Provide?](https://help.fjwestcott.com/en-US/what-mounting-options-does-the-ice-light-3-provide-1809361.md): The built-in NATO rail on the IceLight 3 lets you slide on any NATO-compatible bracket or accessory instantly. Additionally, the Ice Light 3 includes multiple 1/4″-20 threaded sockets along its body for versatile rigging. There are five 1/4″-20 mount
- [How do I Attach the Ice Light 3 Barn Doors?](https://help.fjwestcott.com/en-US/how-do-i-attach-the-ice-light-3-barn-doors-1809367.md): The side with the Westcott logo faces the rear; the blank side faces forward toward your subject. On each barn door leaf, look for the Westcott logo and small orientation arrows:. To install barn doors on your IceLight 3:. Repeat on the opposite side
- [What are the Main Menu Sections on the Ice Light 3?](https://help.fjwestcott.com/en-US/what-are-the-main-menu-sections-on-the-ice-light-3-1810553.md): The Ice Light 3’s main menu is divided into HSI, Bi-Color, RGB, FX, FX Presets, and Settings sections. When you press the center button for about 1.5 seconds then release you will enter the Main Menu and you’ll see:. To navigate:
- [What is Blackout and Standby Mode on the Ice Light 3?](https://help.fjwestcott.com/en-US/what-is-blackout-and-standby-mode-on-the-ice-light-3-1810563.md): Blackout mode hides the IceLight 3 display to prevent any light spill during long-exposure or light-painting shoots.
- [How do I Connect my Ice Light 3 to the StudioLink Mobile app?](https://help.fjwestcott.com/en-US/how-do-i-connect-my-ice-light-3-to-the-studiolink-mobile-app-1810587.md): Follow these easy steps to connect your Ice Light 3 to. Once paired, the Bluetooth icon stays solid on the display. The StudioLink app mirrors all Ice Light 3 menu functions, letting you adjust color, temperature, effects, and power remotely. After p
- [Failed to Update Firmware / Ice Light 3 Will Not Turn On](https://help.fjwestcott.com/en-US/failed-to-update-firmware--ice-light-3-will-not-turn-on-2208617.md): If a connection error occurs during the firmware update process and the Ice Light 3 becomes unresponsive, you may find that the unit will not turn back on. To restart the firmware update process, follow the steps below:. If the above steps do not res
- [Connecting the L60-B and L120-B to the Westcott StudioLink App](https://help.fjwestcott.com/en-US/connecting-the-l60-b-and-l120-b-to-the-westcott-studiolink-app-1024676.md): The Westcott StudioLink app is a fantastic tool for both photographers and videographers. With this application, you can connect your L series LED lights straight to your phone controlling all its functions in the palm of your hand. Photographers can
- [What are the Different Light Effects?](https://help.fjwestcott.com/en-US/what-are-the-different-light-effects-1024677.md): The L60-B and L120-B share the same visual effects (FX) for creative production. To enable and adjust the lighting effects,
- [Battery Run Times L Series LED Lights](https://help.fjwestcott.com/en-US/battery-run-times-l-series-led-lights-1024680.md): The L60-B Bi-Color COB LED can be used with the MV95 Mini V-Mount Battery Kit and the NP-F Battery Grip combined with the NP-F970 Dual Battery Pack with Charger both at 100% power. The L120-B Bi-Color COB LED can be used with the MV95 Mini V-Mount Ba
- [What Modifiers can be Used With the L60-B?](https://help.fjwestcott.com/en-US/what-modifiers-can-be-used-with-the-l60-b-1024678.md): The L60-B has a built-in Westcott Mini quick-release mount on the front of the COB, plus a 5/8-inch yoke receiver for stand mounting. An optional “Switch Insert (Westcott Mini, FJ200, L60-B)” adapter lets the light clip into Rapid Box Switch and Beau
- [What Modifiers can be Used With the L120-B?](https://help.fjwestcott.com/en-US/what-modifiers-can-be-used-with-the-l120-b-1024679.md): The lamp head ships with,. Yes! With the supplied Bowens insert you can attach every Rapid Box Switch or Beauty Dish Switch modifier, and other modifiers that use the Bowens-S mount, including but not limited to:. Keep very large fabric boxes under 2
- [COB vs Pannel LED](https://help.fjwestcott.com/en-US/cob-vs-pannel-led-4858550.md): If you’re fighting bright ambient light or need the most flexibility long-term, COB systems typically scale up better (more modifier options, more output). Panels excel when speed and simplicity matter most.
- [Are the X-Drop and X‑Drop Pro Suitable for Outdoor use?](https://help.fjwestcott.com/en-US/are-the-x-drop-and-x%E2%80%91drop-pro-suitable-for-outdoor-use-2103962.md): Yes, both the X-Drop and X-Drop Pro are designed to be lightweight and portable, making them very mobile and versatile with proper setup precautions. The X-Drop system is favored by on-location photographers because it’s easy to assemble, compact, an
- [How Many People fit Within the X-Drop and X-Drop Pro?](https://help.fjwestcott.com/en-US/how-many-people-fit-within-the-x-drop-and-x-drop-pro-2103963.md): The X-Drop Pro can provide enough horizontal width (8 feet) to fit about 3-4 adults shoulder-to-shoulder, or possibly 5 if subjects are posed at slight angles or closer together. The 8-foot height gives ample headroom, especially when shooting full-b
- [What is the Footprint of the X-Drop and X-Drop Pro?](https://help.fjwestcott.com/en-US/what-is-the-footprint-of-the-x-drop-and-x-drop-pro-2103964.md): Weighing 3.6 lbs, the X-Drop Backdrop Stand is extremely light. It features a telescopic frame with a limited footprint, allowing for placement in even the smallest studios and locations. Footprint. Height. Footprint. Height. NOTE: When adjusting the
- [How Easy is it to Setup and X-Drop?](https://help.fjwestcott.com/en-US/how-easy-is-it-to-setup-and-x-drop-2103965.md): Created for Photographers That Need to Work Fast and Travel Light Made with heavy-duty aluminum, this durable X-Drop Pro backdrop frame weighs only 5 lbs. and breaks down to 34" for easy transport. Enjoy fewer trips to the car with no light stands or
- [What Backdrops can be Used with the X-Drop and X-Drop Pro?](https://help.fjwestcott.com/en-US/what-backdrops-can-be-used-with-the-x-drop-and-x-drop-pro-2103966.md): The original X-Drop can use any X-Drop background by Westcott that is 5 feet in width. See all available backdrops for the X-Drop. The X-Drop Pro can use any X-Drop background by Westcott that is 5 feet or 8 feet in width. See all available backdrops
- [How to Attach the 5x7 Canvas Backdrop onto the X-Drop Pro](https://help.fjwestcott.com/en-US/how-to-attach-the-5x7-canvas-backdrop-onto-the-x-drop-pro-2103971.md)
- [X-Drop Pro is not Locking Into the 8x8 Position](https://help.fjwestcott.com/en-US/x-drop-pro-is-not-locking-into-the-8x8-position-2103982.md): The X-Drop Pro Backdrop Stand offers flexibility on every level. This portable backdrop stand features a heavy-duty frame that's convertible to support 8' X-Drop Pro and 5' X-Drop backgrounds. When setting up the X-Drop Pro to hold backgrounds that a
- [Do Switch Inserts allow the rectangular Rapid Box Switch modifiers to rotate?](https://help.fjwestcott.com/en-US/do-switch-inserts-allow-the-rectangular-rapid-box-switch-modifiers-to-rotate-637343.md): Yes, the Switch mounts are designed to allow easy adjustment to the angle of the rectangular modifiers including the Rapid Box Switch 1x2, 1x3, 1x4, 2x3, and 3x4.
- [Can I use multiple speedlites with Rapid Box Switch modifiers?](https://help.fjwestcott.com/en-US/can-i-use-multiple-speedlites-with-rapid-box-switch-modifiers-637344.md): In most cases, the speedlite mount and the central rear opening area of the Rapid Box Switch will accommodate only one speedlite. The Rapid Box Duo is not part of the Rapid Box Switch series, but it is designed specifically for use with up to two spe
- [Can the original Rapid Boxes be modified to make them “Switch” versions?](https://help.fjwestcott.com/en-US/can-the-original-rapid-boxes-be-modified-to-make-them-switch-versions-637345.md): Earlier versions of the Rapid Box are mount-specific. Westcott does not offer conversions of the original Rapid Box to the Rapid Box Switch models
- [Rapid Box Switches: Assembly and Use](https://help.fjwestcott.com/en-US/rapid-box-switches-assembly-and-use-2218296.md): The following video will go over proper assembly for Rapid Box Switches, installing Switch Inserts, diffusion materials, grids, and deflector plates.
- [FlexiGels Vivid - Color And Exposure](https://help.fjwestcott.com/en-US/flexigels-vivid---color-and-exposure-5836577.md): With the FlexiGels Vivid pack, you can easily add vibrant color to your subject or scene without the hassle of traditional gels. These 8 patented, reusable rubber gels for the FJ250, FJ400, FJ400 II and FJ800 strobes slide securely over the glass dom
- [Using Other Batteries with the Gold Mount Adapters](https://help.fjwestcott.com/en-US/using-other-batteries-with-the-gold-mount-adapters-637331.md): Discover how to use other batteries with the Dual Gold Mount to V-mount Battery Adapter. Ensure compatibility with most 14.4V/14.8V batteries, achieving optimal performance for Flex Cine and Flex Wireless DMX Dimmers. Learn about voltage requirements and best practices for battery usage.
- [Lifetime Limited Warranty on Flex LED Mats](https://help.fjwestcott.com/en-US/lifetime-limited-warranty-on-flex-led-mats-637353.md): Learn about the Lifetime Limited Warranty for Westcott Flex LED Mats. This warranty covers defects in materials and manufacturing, detailing registration responsibilities and limitations. Understand your rights as the original purchaser and the warranty service options available for Flex LED Mats
- [Westcott Flex LED X-Bracket Kit Overview](https://help.fjwestcott.com/en-US/westcott-flex-led-x-bracket-kit-overview-637372.md): Discover the Westcott Flex LED X-Bracket Kit, a versatile lighting solution featuring an ultra-thin Flex LED Mat and easy-mount X-Bracket. With water-resistant durability, dimmable output, and adjustable color temperature options, this kit is perfect for photographers and filmmakers seeking professional-quality lighting on-the-go.
- [How Many Watts of Power do the Flex Units Use?](https://help.fjwestcott.com/en-US/how-many-watts-of-power-do-the-flex-units-use-637424.md): The energy consumed for each of the Flex mat sizes varies. The current 10" x 3" Flex mat draws a15-watts of power. The largest 2' x 2' Flex mat only draws 200-watts.
- [What is the Lux Rating on Flex Units?](https://help.fjwestcott.com/en-US/what-is-the-lux-rating-on-flex-units-637425.md): Maximum Lux varies by unit size. The current spec range is 500 lux at 1 meter (3.3 feet) for our 10" x 3" Flex mat and an astounding 9100 lux at 1 meter (3.3 feet) for our 2' x 2' Flex. All Flex mats are dimmable with the included dimmer.
- [How Bright is the Flex Compared to a 500-watt Tungsten Light?](https://help.fjwestcott.com/en-US/how-bright-is-the-flex-compared-to-a-500-watt-tungsten-light-637426.md): In our testing, the 1' x 2' Flex Mat (100-watt) was similar in output at 1 meter to a 500-watt bulb in a silver reflector. However, every light source and fixture has unique properties which influence performance as well as output. Check the technica
- [Will the Flex Portable Li-Ion Battery Work With Other Flex Lights?](https://help.fjwestcott.com/en-US/will-the-flex-portable-li-ion-battery-work-with-other-flex-lights-637427.md): Our current Flex Battery is only for use with Flex daylight and bi-color mats up to the 1' x 1' size. The larger Flex units, although far more efficient than other comparable constant lighting solutions, still consume more power than can be handled
- [Is There a Grid Available for the Original Flex Modifiers?](https://help.fjwestcott.com/en-US/is-there-a-grid-available-for-the-original-flex-modifiers-637428.md): With the release of the Flex Cine line, grids became available for the new Flex Cine soft boxes. The grids are a little larger than the face of the original Flex soft boxes so if used on such you will have some of the grid gathered at one corner. T
- [Are There Compatible Soft Boxes for the Flex Lights?](https://help.fjwestcott.com/en-US/are-there-compatible-soft-boxes-for-the-flex-lights-637429.md): Yes, we currently offers softbox options for several sizes of Flex mats. You can find them here.
- [Is There a Battery Pack Available For The Flex Mats?](https://help.fjwestcott.com/en-US/is-there-a-battery-pack-available-for-the-flex-mats-637430.md): Yes, we currently offer a compact portable battery for Flex lights up to the 1' x 1' mat. The larger Flex units, although far more efficient than other comparable constant lighting solutions, still consume more power than can be handled efficiently w
- [Can I buy Extra Dimmer Units Separately From the Flex Kit?](https://help.fjwestcott.com/en-US/can-i-buy-extra-dimmer-units-separately-from-the-flex-kit-637467.md): Yes. Additional Flex dimmers are available for purchase by contacting Westcott Customer Service. Additional flex accessories can be found here.
- [How Much Weight Can The Easy Boom Handle?](https://help.fjwestcott.com/en-US/how-much-weight-can-the-easy-boom-handle-4878952.md): The Westcott Easy Boom is engineered to support professional lighting setups while maintaining balance and safety. Below are the most common questions photographers ask when setting up their Easy Boom. The Westcott Easy Boom can safely support up to
- [What Stand Should Be Used With The Easy Boom?](https://help.fjwestcott.com/en-US/what-stand-should-be-used-with-the-easy-boom-4878954.md): The Westcott Easy Boom is engineered for overhead lighting support, and choosing the correct stand is essential for safety, stability, and performance. A heavy-duty C-Stand (40lbs+ capacity) with a 5/8" baby pin is the recommended stand for the Easy
- [How to Balance The Easy Boom](https://help.fjwestcott.com/en-US/how-to-balance-the-easy-boom-4881357.md): The Westcott Easy Boom is designed to safely support overhead lighting with modifiers up to 15 lbs when properly balanced. This guide explains how to balance it correctly and which counterweights to use for stable, professional results. The Easy Boom
- [What is the Easy Boom Best Used For?](https://help.fjwestcott.com/en-US/what-is-the-easy-boom-best-used-for-4881368.md): The Easy Boom is best used for safely positioning lights overhead to create controlled top-down or angled lighting setups and quickly adjusting to differing heights effortlessly. This overhead boom arm for photography or video is designed to extend y
- [Why don’t my colors change on my image in-camera when I adjust the color temperature of the Ring Light?](https://help.fjwestcott.com/en-US/why-dont-my-colors-change-on-my-image-in-camera-when-i-adjust-the-color-temperature-of-the-ring-light-637334.md): Setting your camera to a preset white balance such as daylight (sun icon) or tungsten (bulb icon) will lock your camera’s white balance and adjusting the color of the Ring Light will then have an effect on how warm or cool the image is rendered. If y
- [How far from my subject should I place the Ring Light?](https://help.fjwestcott.com/en-US/how-far-from-my-subject-should-i-place-the-ring-light-637335.md): A good standard for most lights is to place them one to one and-a-half times the diameter of the light from your subject. The Westcott Ring Light measures 18 inches in diameter (45 centimeters), so positioning the light 18 to 27 inches (45 to 68 cent
- [Why is the light from my Ring Light so flat?](https://help.fjwestcott.com/en-US/why-is-the-light-from-my-ring-light-so-flat-637336.md): Ring Lights are designed to create shadowless/flat light which is often useful when illuminating surfaces without distracting shadows. Moving the light closer to the subject will often create a more dimensional appearance to the face or object as the
- [How to Setup your Green Screen Video Lighting Kit](https://help.fjwestcott.com/en-US/how-to-setup-your-green-screen-video-lighting-kit-637356.md): Watch as Kelly demonstrates the simplicity of setting up Westcott's Illusions uLite Green Screen Video Lighting Kit.
- [Overview of the Westcott uLite Two-light Umbrella Kit](https://help.fjwestcott.com/en-US/overview-of-the-westcott-ulite-two-light-umbrella-kit-637369.md): The uLite is a compact 500-watt constant light that offers a low price tag. Unlike the competition, the uLite is extremely durable and compatible with both incandescent and compact fluorescent bulbs. It is constructed on a nylon-based polycarbonate w
- [Can uLites be combined with more advanced constant lighting units like the D5 and TD6?](https://help.fjwestcott.com/en-US/can-ulites-be-combined-with-more-advanced-constant-lighting-units-like-the-d5-and-td6-637388.md): Absolutely. While the uLite softboxes are specific to the uLite itself, these light heads with or without their softboxes can be combined with other continuous light heads to create a more advanced multi-light set-up. The key to these elaborate setup
- [Can I use the 4-socket fluorescent adapter inside the uLite softboxes?](https://help.fjwestcott.com/en-US/can-i-use-the-4-socket-fluorescent-adapter-inside-the-ulite-softboxes-637389.md): Yes. Our 4-Socket Adapter was designed to fit within all of the uLite softboxes. This adapter is designed for use with compact fluorescent bulbs that totals less than 250 watts (62 watts per socket). Do not use the adapter with tungsten bulbs as the
- [Can I use tungsten bulbs in the uLite 4-Socket Adapter?](https://help.fjwestcott.com/en-US/can-i-use-tungsten-bulbs-in-the-ulite-4-socket-adapter-637390.md): No. Our uLite 4-Socket Adapter is designed for use only with compact fluorescent bulbs that totals less than 250 watts (62 watts per socket). Do not use the adapter with any tungsten bulbs or with a CFL bulb rated at more than 62 watts as the added h
- [Is it possible and safe to swap tungsten bulbs out for fluorescent bulbs with the uLite ?](https://help.fjwestcott.com/en-US/is-it-possible-and-safe-to-swap-tungsten-bulbs-out-for-fluorescent-bulbs-with-the-ulite-637391.md): Yes. For the uLite, you can switch a tungsten lamp to a fluorescent lamp as long as the max wattage is not exceeded. The uLite head can safely operate with a 500-watt tungsten or a fluorescent bulb that doesn't draw more than 500 watts.
- [How to Mount a Strobe in an Apollo Orb](https://help.fjwestcott.com/en-US/how-to-mount-a-strobe-in-an-apollo-orb-637354.md): This video covers how to use a mono arm within a Westcott Apollo Orb to mount a strobe.
- [Product Quick Tip - L-Bracket](https://help.fjwestcott.com/en-US/product-quick-tip-l-bracket-637357.md): Brandon from Team Westcott demonstrates how to use an L-Bracket to mount speedlites in the Apollo Mini.
- [What versions of the Apollo have grid options from Westcott?](https://help.fjwestcott.com/en-US/what-versions-of-the-apollo-have-grid-options-from-westcott-637384.md): Grids are available for the Medium Apollo, Apollo Orb, and the Apollo Strip.
- [How do I mount my speedlight to an Apollo or Halo?](https://help.fjwestcott.com/en-US/how-do-i-mount-my-speedlight-to-an-apollo-or-halo-637386.md): The best way to mount a speedlight in our umbrella-based modifiers is by utilizing our adjustable shoe mount/swivel bracket. This bracket is rugged, versatile, and will allow you to tilt the modifiers.
- [What methods do you recommend for remote firing my off-camera speedlites when using Westcott Apollo or Halo softboxes? Can I use my speedlite's built-in IR (infrared) trigger?](https://help.fjwestcott.com/en-US/what-methods-do-you-recommend-for-remote-firing-my-off-camera-speedlites-when-using-westcott-apollo-or-halo-softboxes-can-i-use-my-speedlite-s-built-in-ir-infrared-trigger-637387.md): The Apollo and Halo series works most effectively by utilizing radio triggers or an extended sync cord. Relying on IR (infrared) commonly found built into today's DLSRs and speedlites may result in inconsistent firing.
- [Where do I find the dimensions of the Westcott Umbrellas? Does the size reflect the Arc or the diameter of the Umbrella?](https://help.fjwestcott.com/en-US/where-do-i-find-the-dimensions-of-the-westcott-umbrellas-does-the-size-reflect-the-arc-or-the-diameter-of-the-umbrella-637305.md): Traditional umbrellas are titled with the Arc dimension to indicate the surface area of illumination available to reflect the light. This follows the historical practice of reporting umbrella sizes. Both the Arc measurement and diameter/width/lengt
- [How to Put a Parabolic Umbrella in a Case](https://help.fjwestcott.com/en-US/how-to-put-a-parabolic-umbrella-in-a-case-637355.md): This is a quick tip video describing how to put a Westcott 7' Parabolic Umbrella back into the included carry case.
- [Can the Triple Threat be used with the 7' Parabolic Umbrella?](https://help.fjwestcott.com/en-US/can-the-triple-threat-be-used-with-the-7-parabolic-umbrella-637378.md): Yes, the Triple Threat can be used with all of our 7' Parabolic Umbrellas as well as with all other photographic umbrellas. For use with our 7' Parabolic Umbrellas, we recommend attaching the Triple Threat directly to the umbrella shaft while the umb
- [Does the 7' Parabolic Umbrella fit into a regular umbrella mount or will I need special adapter?](https://help.fjwestcott.com/en-US/does-the-7-parabolic-umbrella-fit-into-a-regular-umbrella-mount-or-will-i-need-special-adapter-637380.md): Yes, our 7' Parabolic Umbrella is equipped with a standard 8mm shaft and a 7mm tip, allowing it to be mounted with traditional umbrella mounting brackets. These umbrellas are designed with a double-walled shaft to support the weight of the umbrella.
- [Would using one off-camera speedlite provide enough light for a 7' Parabolic Umbrella?](https://help.fjwestcott.com/en-US/would-using-one-off-camera-speedlite-provide-enough-light-for-a-7-parabolic-umbrella-637381.md): This depends upon your subject and the style of Parabolic Umbrella that you are using. A single speedlite paired with a 7' Silver Parabolic Umbrella will typically provide more output than a 7’ Diffusion or White Parabolic Umbrella. However, regardle
- [What is the size of the Collapsible Umbrella's shaft?](https://help.fjwestcott.com/en-US/what-is-the-size-of-the-collapsible-umbrella-s-shaft-637382.md): Our Collapsible Umbrella's shaft is 8mm with a 7mm tapered tip. This shaft was designed with a unique octagonal shape for rigidity.
- [What is the collapsed length and width of the Collapsible Umbrella?](https://help.fjwestcott.com/en-US/what-is-the-collapsed-length-and-width-of-the-collapsible-umbrella-637383.md): Our 43" Collapsible Umbrella folds down to just under 15" and is about 2" wide. This is a perfect travel size for any camera bag or purse.
- [Scrim Jim Cine Light Control System: Book Light Configurations](https://help.fjwestcott.com/en-US/scrim-jim-cine-light-control-system-book-light-configurations-637364.md): The Scrim Jim Cine is a compete modular framework designed for filmmakers and photographers. The Scrim Jim Cine is the ultimate light control system, giving users the ability to build and create whatever tool they need for whatever lighting they enco
- [Dual-Joint Tilter Bracket](https://help.fjwestcott.com/en-US/dual-joint-tilter-bracket-637366.md): To attach the #2198 Dual-Joint Tilter Bracket to the Scrim Jim Cine frame, the 3/8"-16 adapter is necessary. This can be found in the body of the tilter - take the circular cover off of the area with the 1/4 - 3/8 label. Do not screw the adapter on t
- [Is the Scrim Jim Cine Fabric silent?](https://help.fjwestcott.com/en-US/is-the-scrim-jim-cine-fabric-silent-637376.md): Westcott's ¾ stop Scrim Jim Cine fabric is the most breathable and the least noisy, but it is not completely silent.
- [How do I clean Westcott diffusion fabrics (for softboxes, scrims, etc)?](https://help.fjwestcott.com/en-US/how-do-i-clean-westcott-diffusion-fabrics-for-softboxes-scrims-etc-637400.md): Our diffusion fabrics are not designed to be cleaned. Iron, hard water, softener salts, and anything out of the tap can stain diffusion fabric. Chemicals from cleaners can also weaken the material and alter the neutral color characteristics of the fa
- [What is the best solution for transporting Scrim Jim Cine Kits and C-stands on-location?](https://help.fjwestcott.com/en-US/what-is-the-best-solution-for-transporting-scrim-jim-cine-kits-and-c-stands-on-location-637401.md): The Scrim Jim Cine Deluxe Wheeled Travel Case is designed specifically for large Scrim Jim Cine Kits. We recommend measuring your C-stands to ensure they they'll fit within this case, which is 53" x 9" x 10".
- [Do the Scrim Jim Cine's net fabrics create a pattern on a subject when placed between a light source and subject?](https://help.fjwestcott.com/en-US/do-the-scrim-jim-cine-s-net-fabrics-create-a-pattern-on-a-subject-when-placed-between-a-light-source-and-subject-637402.md): This net fabric is constructed with a tight weave to provide increased diffusion of the light source with no apparent pattern on the subject.
- [Can the original Scrim Jim fabric be used on the new Scrim Jim Cine frames (and vice versa)?](https://help.fjwestcott.com/en-US/can-the-original-scrim-jim-fabric-be-used-on-the-new-scrim-jim-cine-frames-and-vice-versa-637403.md): We strongly suggest that you only use fabrics designed for the style of frame you own. Stretching or wrapping the wrong version of fabric around Scrim Jim or Scrim Jim Cine frames can result in wear on the fabric and a less secure fit of the fabric t
- [Grid Cloth vs Super Silk vs Standard Diffusion](https://help.fjwestcott.com/en-US/grid-cloth-vs-super-silk-vs-standard-diffusion-1362711.md): Choosing the right diffusion changes the softness, transmission, and durability of the material. Below are the three most common fabrics—Grid Cloth, Super Silk, and Standard Diffusion—with at-a-glance specs, best uses, and pro tips.
- [How to Collapse or Fold Down the Omega Reflector](https://help.fjwestcott.com/en-US/how-to-collapse-or-fold-down-the-omega-reflector-637365.md): Brandon from Team Westcott shows the simple step-by-step process for folding down and storing the Omega Reflector. The Omega Reflector by Westcott is the world’s first 10-in-1 shoot-through reflector. The 38" x 45" Omega Reflector was designed by ren
- [How to Setup the LunaGrip Speedlight Modifier](https://help.fjwestcott.com/en-US/how-to-setup-the-lunagrip-speedlight-modifier-637367.md): Westcott Top Pro photographer Kevin Kubota shows how to assemble the LunaGrip speedlite handle for photographers in this instructional video.The LunaGrip was designed by Kevin and allows photographers to pair their speedlight with their favorite diff
- [What does the lifetime warranty cover on Illuminator Reflectors?](https://help.fjwestcott.com/en-US/what-does-the-lifetime-warranty-cover-on-illuminator-reflectors-637404.md): The lifetime warranty on all Illuminator and Omega reflectors covers nearly everything other than misuse. Our reflector frames are double-riveted, high-quality steel for longevity and durability. Our reflector fabrics are a high-quality materials man
- [What is the difference between the 4-in-1, 5-in-1, and 6-in-1 Reflector Kits?](https://help.fjwestcott.com/en-US/what-is-the-difference-between-the-4-in-1-5-in-1-and-6-in-1-reflector-kits-637405.md): Our 5-in-1 Reflector Kits are our most affordable option and is best suited for entry-level photographers. These kits includes one diffuser frame and a removable/reversible slip cover with reflective fabrics. Our 4-in-1 Illuminator Reflector Kits inc
- [What options are available for mounting reflectors?](https://help.fjwestcott.com/en-US/what-options-are-available-for-mounting-reflectors-637407.md): Our Illuminator Arm Extreme is our highest-quality reflector mounting solution and is ideal for professional studio photographers and filmmakers. The Illuminator Arm Extreme also gives you the ability to customize the location of its clamp for a vari
- [What is the difference between a 1-stop and 2-stop diffuser?](https://help.fjwestcott.com/en-US/what-is-the-difference-between-a-1-stop-and-2-stop-diffuser-637456.md): The thickness of diffusion material determines the level of softness of your light output. Our 1-stop diffuser has half of the diffusing power as our 2-stop diffuser. Our 1-stop diffuser is our most popular diffuser and is great for softening overhea
- [Is the gold surface of the reflector shiny or dull?](https://help.fjwestcott.com/en-US/is-the-gold-surface-of-the-reflector-shiny-or-dull-637457.md): Our gold reflectors have a shiny finish. The shiny surface is more efficient, providing a greater percentage of reflected light. Reflection can be controlled by either adjusting your reflector's angle or distance from your subject.
- [Is the silver surface of the reflector shiny or dull?](https://help.fjwestcott.com/en-US/is-the-silver-surface-of-the-reflector-shiny-or-dull-637458.md): Our silver reflectors have a shiny finish. The shiny surface is more efficient, providing a greater percentage of reflected light. Reflection can be controlled by either adjusting your reflector's angle or distance from your subject.
- [Will a black reflector reflect light?](https://help.fjwestcott.com/en-US/will-a-black-reflector-reflect-light-637459.md): In still and motion capture black surfaces subtract light. If your subject is too evenly lit and you want to add depth, you can come in close with the black panel and eliminate light coming from or reflecting from that direction. Creating depth and d
- [Does a reflector arm require a stand?](https://help.fjwestcott.com/en-US/does-a-reflector-arm-require-a-stand-637460.md): Yes, all of our reflector arms require a light stand for proper mounting and usage. Each reflector mounting arm has a standard receptacle that fits atop most light stands. This receptacle features a locking knob for security. We typically recommend p
- [How small will a collapsible reflector fold down?](https://help.fjwestcott.com/en-US/how-small-will-a-collapsible-reflector-fold-down-637461.md): All of our reflectors fold down to 1/3 of their open size. You can calculate this size by simply taking the size of your reflector and dividing it by 3.
- [Does the 6-in-1 Reflector Kit have 1 or 2 panels?](https://help.fjwestcott.com/en-US/does-the-6-in-1-reflector-kit-have-1-or-2-panels-637462.md): The 6-in-1 has 2 framed panels that provide you with more flexibility. The 1st panel is a 1-stop diffusion fabric. The 2nd is a 2-stop diffusion fabric which can double as a white reflector. The 3 additional reflective fabrics and black fabric are in
- [Does the 6-in-1 Reflector Kit contain a white reflector?](https://help.fjwestcott.com/en-US/does-the-6-in-1-reflector-kit-contain-a-white-reflector-637463.md): The 6-in-1 does not have a white reflective panel. However, the included 2-stop diffusion panel works similarly to a white reflector due to the thickness of the material. You can either use it as a diffuser or use it to bounce light as you would with
- [What Size Reflector Should I use?](https://help.fjwestcott.com/en-US/what-size-reflector-should-i-use-1542424.md): Topics On this Page. The 20" QuickGrip Reflector delivers tight, precise bounce or diffusion ideal for macro photography, headshots, and small still-life setups in confined spaces. This macro photography reflector folds to one-third its size, so you
- [The screw mounting location on the spine, by which the curved arms attach, barely extend through the curved rod during assembly. Is that normal?](https://help.fjwestcott.com/en-US/the-screw-mounting-location-on-the-spine-by-which-the-curved-arms-attach-barely-extend-through-the-curved-rod-during-assembly-is-that-normal-637340.md): Yes, that is normal. You should see 3 to 4 threads extending through the arm rods enabling you to securely attach the arms and tighten the thumbscrews without fear of over tightening or stripping the threads. If you find it difficult to extend the sp
- [How do I set the Eyelighter 2 tilt to match the optimum tilt set up from the original Eyelighter?](https://help.fjwestcott.com/en-US/how-do-i-set-the-eyelighter-2-tilt-to-match-the-optimum-tilt-set-up-from-the-original-eyelighter-637342.md): The Eyelighter 2 has a variable 74 degree tilt. With the thumb screws of the tilter facing you, set the tilt so the edge of the washer on the top thumb screw is just inside the right end of the adjustment slot and tighten the thumb screw. This will s
- [How to Assemble the Eyelighter](https://help.fjwestcott.com/en-US/how-to-assemble-the-eyelighter-637358.md): Brandon, at Westcott, walks viewers through assembling the Eyelighter in this product tutorial. The Eyelighter is the only curved reflector available on the market, featuring a durable aluminum frame and highly reflective silver surface.
- [What is a good main light source for using with an Eyelighter?](https://help.fjwestcott.com/en-US/what-is-a-good-main-light-source-for-using-with-an-eyelighter-637437.md): The Eyelighter is designed for use with a diffused light source that is at least 24" in size. The Eyelighter's creator, Larry Peters, suggests a medium-sized round or octagonal softbox, like our Halo, Apollo Orb, Rapid Box Octas, or the Joel Grimes B
- [Is the mounting bracket on an Eyelighter II tiltable?](https://help.fjwestcott.com/en-US/is-the-mounting-bracket-on-an-eyelighter-ii-tiltable-637438.md): The Eyelighter II was designed to allow adjustments to the tilt angle. The original tilt, size, and curve of the unit were all designed by Larry Peters to easily produce the desired effect at the preset position. The Eyelighter II opens up the possib
- [Can I exchange/switch the flags for different ones than what are included in the Fast Flag Kit?](https://help.fjwestcott.com/en-US/can-i-exchange-switch-the-flags-for-different-ones-than-what-are-included-in-the-fast-flag-kit-637431.md): The flags in the kit are not able to be switched out, however, you may purchase additional Fast Flags and frames separately to create your own unique set.
- [Will additional flags and frames fit in the carry case that comes with the Flag kit?](https://help.fjwestcott.com/en-US/will-additional-flags-and-frames-fit-in-the-carry-case-that-comes-with-the-flag-kit-637433.md): Yes, there is space in the Fast Flag Carry Case for additional flags and frames.
- [Can I purchase extra Fast Flag frames to add my kit?](https://help.fjwestcott.com/en-US/can-i-purchase-extra-fast-flag-frames-to-add-my-kit-637434.md): You sure can! Our 18” x 24” and 24” x 36” Fast Flag Frames are both available for purchase separately.
- [Wrinkle-Resistant Background Use and Care](https://help.fjwestcott.com/en-US/wrinkle-resistant-background-use-and-care-637311.md): Our wrinkle-resistant backgrounds feature a textured pattern that helps conceal minor wrinkles. Combined with the natural bokeh blur from your camera lens, this creates a smooth, seamless appearance. For best results, make sure to photograph the text
- [Do the individually sold X-drops come with a carry bag like the one that is included in the kit?](https://help.fjwestcott.com/en-US/do-the-individually-sold-x-drops-come-with-a-carry-bag-like-the-one-that-is-included-in-the-kit-637377.md): The knit bag that the X-drops arrive in when purchased as a kit is just for initial protection to get it to you in the best condition. That bag requires the X-drop to be tightly folded which causes deep creases that have to be removed for best resul
- [My Collapsible Backdrop's frame is warped. Can it be readjusted?](https://help.fjwestcott.com/en-US/my-collapsible-backdrop-s-frame-is-warped-can-it-be-readjusted-637446.md): Depending on the severity, you may be able to readjust the frame. This is best done with the help of another person.
- [What color background would you suggest for a wedding?](https://help.fjwestcott.com/en-US/what-color-background-would-you-suggest-for-a-wedding-637448.md): We most-commonly find photographers using neutrals and gray backdrops, like our Muslin Storm Cloud Backdrops or our Wrinkle-Resistant Neutral Gray Backdrops.
- [I have backdrop system that is not from Westcott. Can Westcott Wrinkle Resistant Backdrops be hung with it?](https://help.fjwestcott.com/en-US/i-have-backdrop-system-that-is-not-from-westcott-can-westcott-wrinkle-resistant-backdrops-be-hung-with-it-637450.md): Our Wrinkle Resistant Backdrops are constructed with a 2" wide pole pocket. Most backdrop mounting systems incorporate poles the will fit within this pocket. Refer to your backdrop mounting system’s guide for weight and size limitations.
- [What is the best way to store a Muslin Backdrop?](https://help.fjwestcott.com/en-US/what-is-the-best-way-to-store-a-muslin-backdrop-637451.md): We recommend storing Muslin Backdrops in a cool and dry place. You should consider picking up a Background Storage Bag for protection from the elements to prolong the life of your background.
- [Do Wrinkle Resistant Solid backdrops come with a case?](https://help.fjwestcott.com/en-US/do-wrinkle-resistant-solid-backdrops-come-with-a-case-637452.md): Yes. Westcott Wrinkle-Resistant Backgrounds all come with their own protective carry case for easy travel and storage.
- [How do I clean Wrinkle Resistant Backdrops?](https://help.fjwestcott.com/en-US/how-do-i-clean-wrinkle-resistant-backdrops-637453.md): Unlike most backdrops, our Wrinkle Resistant Backdrop can be machine washed in cold water on a delicate cycle. You can also tumble dry them on a low/delicate setting.
- [If I combine multiple crossbars together, can I extend the length of the Background Support System?](https://help.fjwestcott.com/en-US/if-i-combine-multiple-crossbars-together-can-i-extend-the-length-of-the-background-support-system-637454.md): No. Our Background Support System is designed to safely use a maximum of 3 poles at one time for a total length of 10.5'. You may eliminate the middle section and create a compact 7' pole. However, this system is not designed to use more than the 3 p
- [Can I use the Backdrop Support System with a paper roll?](https://help.fjwestcott.com/en-US/can-i-use-the-backdrop-support-system-with-a-paper-roll-637455.md): Our Background Support System was built specifically for use with our backdrops. The Backdrop Support System’s crossbar has a maximum load of 20 pounds when fully extended. So, any paper rolls that weigh under 20 pounds can also be used with our syst
- [How to Use a Westcott Collapsible Backdrop](https://help.fjwestcott.com/en-US/how-to-use-a-westcott-collapsible-backdrop-637373.md): In this Westcott Gear Guide, Brandon discusses how to mount and store collapsible backdrops used for photography backgrounds. Westcott's line of collapsible backdrops are currently available in Chroma-key Green/Neutral Gray and Black / White options.
- [How do I fold a collapsible backdrop?](https://help.fjwestcott.com/en-US/how-do-i-fold-a-collapsible-backdrop-637464.md): This is a very simple task with a little bit of practice!. Meet opposite corners, then grab one open end while twisting your wrist. The collapsible backdrop practically wants to collapse into the circle form by itself, you're simply guiding it. Coll
- [Why Don't Printed Colors Match What I See on my Screen?](https://help.fjwestcott.com/en-US/why-don-t-printed-colors-match-what-i-see-on-my-screen-637352.md): Colors viewed on a screen typically appear more intense or brighter than printed hues. Your screen is composed of pixels, which emit light and can display over 16 million colors. Printers can only reproduce a few thousand colors. Unfortunately, we
- [Can Westcott make a custom background from my image?](https://help.fjwestcott.com/en-US/can-westcott-make-a-custom-background-from-my-image-637449.md): At this time we do not offer custom printed backgrounds. We only offer the print-on-demand backgrounds showcased on our website as a better alternative for the style trends changing so often. As we offer so many product lines already, we cannot focu
- [Does a Westcott H2Pro bladder fit an original HurleyPro weight bag?](https://help.fjwestcott.com/en-US/does-a-westcott-h2pro-bladder-fit-an-original-hurleypro-weight-bag-637346.md): Yes, the new Westcott H2Pro bladder fits an original HurleyPro H2Pro bag. The Westcott H2Pro bladder warranty is limited to use with the Westcott H2Pro.
- [How do I cancel my order?](https://help.fjwestcott.com/en-US/how-do-i-cancel-my-order-684889.md): You will have the option to cancel your order by contacting our customer service team at support@fjwestcott.com or +1 (419) 243-7311. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before
- [Do you offer refunds or exchanges?](https://help.fjwestcott.com/en-US/do-you-offer-refunds-or-exchanges-684900.md): At Westcott, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are unsatisfied, you can return your merchandise within 30 calendar days and we will refund the purchase price, less original shipping co
- [How do I make a return?](https://help.fjwestcott.com/en-US/how-do-i-make-a-return-684924.md): To initiate a return of an item purchased on this website, please complete the following steps:. F.J. Westcott Co.Attn: RA #0000000 ← Use your RMA number1425-B Holland RoadMaumee, Ohio 43537. More information regarding refunds and exchanges is availa
- [How do I track my order?](https://help.fjwestcott.com/en-US/how-do-i-track-my-order-684959.md): Once your order has been processed and shipped, you will receive a confirmation email from Westcott with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link in the email, th
- [Can I edit or add anything to my order?](https://help.fjwestcott.com/en-US/can-i-edit-or-add-anything-to-my-order-685126.md): If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. In most cases, items can be added to or removed from an existing order as long as the order has not shi
- [Do you offer price adjustments?](https://help.fjwestcott.com/en-US/do-you-offer-price-adjustments-685398.md): A price adjustment is permitted only when an item has been marked down. A price adjustment request must be made within 14 days of purchase from this website. Complete this form and select Order Assistance to submit your request. More information rega
- [How do I use my benefits/rewards points?](https://help.fjwestcott.com/en-US/how-do-i-use-my-benefitsrewards-points-685142.md): You can redeem your Westcott Reward Points for qualifying Westcott gift cards by using the Rewards tab in the bottom right corner of the website. More information regarding the Westcott Rewards Program is available here.
- [What is the Westcott Rewards Program?](https://help.fjwestcott.com/en-US/what-is-the-westcott-rewards-program-685145.md): The Westcott Rewards Program is a loyalty program offered by F.J. Westcott Co. that allows website customers to earn Westcott Reward Points for eligible purchases through our website and other qualifying activities. These points can be redeemed for W
- [Who is eligible to join the Westcott Rewards Program?](https://help.fjwestcott.com/en-US/who-is-eligible-to-join-the-westcott-rewards-program-685151.md): Individuals who are over eighteen (18) years of age and have a registered Westcott website account are eligible to participate in the Westcott Rewards Program. The Program is void where prohibited by law. More information regarding the Westcott Rewar
- [How can I join the Westcott Rewards Program?](https://help.fjwestcott.com/en-US/how-can-i-join-the-westcott-rewards-program-685153.md): To join the Westcott Rewards Program, simply create an account on the Westcott website. By creating an account, you will automatically be enrolled in the Rewards Program. More information regarding the Westcott Rewards Program is available here.
- [Is there a fee to join the Westcott Rewards Program?](https://help.fjwestcott.com/en-US/is-there-a-fee-to-join-the-westcott-rewards-program-685156.md): No, It is free to join. There is no purchase or fee required to participate in the Westcott Rewards Program. More information regarding the Westcott Rewards Program is available here.
- [Do I need to join the Westcott Rewards Program if I already have a Westcott website account?](https://help.fjwestcott.com/en-US/do-i-need-to-join-the-westcott-rewards-program-if-i-already-have-a-westcott-website-account-685157.md): No. If you have a verified Westcott website account, you are automatically enrolled in the Westcott Rewards Program. You can locate your rewards by logging into your account and clicking on the tab in your account titled “Rewards”. More information r
- [Do my Westcott Reward Points have any cash value?](https://help.fjwestcott.com/en-US/do-my-westcott-reward-points-have-any-cash-value-685158.md): No, Westcott Reward Points have no cash value and no exchange rate for any market currency. They are not your property and cannot be redeemed for cash. More information regarding the Westcott Rewards Program is available here.
- [Can I merge multiple Westcott accounts?](https://help.fjwestcott.com/en-US/can-i-merge-multiple-westcott-accounts-685160.md): Participants may combine accounts, however, if points have been awarded for the same actions within both accounts, points will be capped at the maximum rewards allowed for these actions as specified in the terms and conditions. Please contact custom
- [How can I earn Westcott Rewards Points?](https://help.fjwestcott.com/en-US/how-can-i-earn-westcott-rewards-points-685162.md): You can earn Westcott Reward Points through various qualifying activities listed below. Tap on the Rewards tab in the bottom right corner of the website and select “Earn points” to get started. More information regarding the Westcott Rewards Program
- [Where can I find my earned Westcott Reward points balance?](https://help.fjwestcott.com/en-US/where-can-i-find-my-earned-westcott-reward-points-balance-685164.md): You can track the number of Points accumulated in your Westcott account by logging into your Westcott account and clicking the Rewards Tab in the bottom right corner of the website. More information regarding the Westcott Rewards Program is available
- [When will I receive my reward points?](https://help.fjwestcott.com/en-US/when-will-i-receive-my-reward-points-685166.md): Please note: There may be occasional delays in points processing due to high traffic or unforeseen circumstances. We are dedicated to promptly resolving any issues to ensure a smooth rewards experience. More information regarding the Westcott Rewards
- [Can I earn points for past purchases or already being subscribed to Westcott’s email newsletters?](https://help.fjwestcott.com/en-US/can-i-earn-points-for-past-purchases-or-already-being-subscribed-to-westcott%E2%80%99s-email-newsletters-685169.md): Reward points were automatically added to your account for orders processed on or before May 16, 2023. Participants who already had an existing account on the Westcott website or previously subscribed to our email newsletter will receive points autom
- [Can I get rewards for purchases made at retailers/dealers?](https://help.fjwestcott.com/en-US/can-i-get-rewards-for-purchases-made-at-retailersdealers-685176.md): No. We cannot offer points to the Westcott Loyalty program for purchases made outside of Westcott's website. Many of our retailers have their own reward programs and we are, and continue to be, supportive of our authorized retailers. More information
- [What happens to my points if I return a product or cancel an order?](https://help.fjwestcott.com/en-US/what-happens-to-my-points-if-i-return-a-product-or-cancel-an-order-685179.md): If you cancel an order or return a product for which you have already earned points, the points earned for that purchase will be removed from your account. More information regarding the Westcott Rewards Program is available here.
- [Is there a maximum on how many points I can earn?](https://help.fjwestcott.com/en-US/is-there-a-maximum-on-how-many-points-i-can-earn-685185.md): Earning points is limited to the following per account. More information regarding the Westcott Rewards Program is available here.
- [I referred my friend, but I don't see any reward points?](https://help.fjwestcott.com/en-US/i-referred-my-friend-but-i-dont-see-any-reward-points-685189.md): Points will be posted to your account within two (2) business days after the referred friend creates a Westcott account and their qualifying purchase has shipped. A referred friend must be a new Westcott customer without a prior account, email subscr
- [How can I add product reviews for past purchases?](https://help.fjwestcott.com/en-US/how-can-i-add-product-reviews-for-past-purchases-685190.md): To submit a review for a Westcott product that you’ve purchased, log into your account and visit this page. More information regarding the Westcott Rewards Program is available here.
- [What should I do if I believe my points were not properly credited to my account?](https://help.fjwestcott.com/en-US/what-should-i-do-if-i-believe-my-points-were-not-properly-credited-to-my-account-685192.md): If you believe your Westcott Points were not properly credited to your Account, you should contact Westcott customer service at (419) 243-7311 within thirty (30) days. More information regarding the Westcott Rewards Program is available here.
- [Do Westcott Reward points have an expiration date?](https://help.fjwestcott.com/en-US/do-westcott-reward-points-have-an-expiration-date-685195.md): Yes, all points in a member's account will expire if no qualifying purchase or Reward program activity is made through the member's account for a period of one (1) year from the last date of qualifying activity. More information regarding the Westco
- [How many points do I need before I can redeem?](https://help.fjwestcott.com/en-US/how-many-points-do-i-need-before-i-can-redeem-685199.md): The number of Points needed for redemption can be found on the Westcott Rewards page or within the Rewards Tab in the bottom right corner of the website. More information regarding the Westcott Rewards Program is available here.
- [How can I find my redeemed rewards?](https://help.fjwestcott.com/en-US/how-can-i-find-my-redeemed-rewards-685205.md): Reward gift card codes will be emailed to you when you redeem your points. They can also be found by tapping on the Rewards tab in the bottom right corner of the website, then selecting “Get Rewards” from the menu or by accessing the rewards page in
- [Can I transfer points or combine points from multiple accounts?](https://help.fjwestcott.com/en-US/can-i-transfer-points-or-combine-points-from-multiple-accounts-685214.md): Combining multiple accounts to accumulate more reward points is not permitted. Please contact customer service or +1 (419) 243-7311 if you need further assistance or have questions regarding this.
- [Can I use my points on prior purchases?](https://help.fjwestcott.com/en-US/can-i-use-my-points-on-prior-purchases-685216.md): No, reward points must be applied towards a gift card before placing an order and cannot be used retroactively on prior purchases. This policy helps ensure a smooth and fair process for all customers.
- [What is your shipping policy?](https://help.fjwestcott.com/en-US/what-is-your-shipping-policy-684973.md): We attempt to fulfill orders as quickly as possible based on the customer's selected delivery method or if not specified, the method we conclude is the most expedient; however, events such as holidays, severe weather conditions, and other unforeseen
- [How much does shipping cost?](https://help.fjwestcott.com/en-US/how-much-does-shipping-cost-685046.md): Shipping charges are calculated at time of checkout based on the delivery address and the chosen delivery service. You will be presented with multiple delivery options at checkout to reflect the shipping carrier and delivery speed options available t
- [Do you offer free shipping?](https://help.fjwestcott.com/en-US/do-you-offer-free-shipping-685055.md): Free shipping is available to addresses in the contiguous United States for most orders of qualifying products over $100. Orders that contain large/heavy items or Lithium batteries are subject to additional shipping fees or restrictions, and may not
- [Do you ship worldwide?](https://help.fjwestcott.com/en-US/do-you-ship-worldwide-685060.md): We have partnered with a third-party service to calculate and collect duties, taxes, and shipping costs for our international customers. In most cases, your location will be automatically detected and you will be provided with estimates for the ship
- [How long does delivery take?](https://help.fjwestcott.com/en-US/how-long-does-delivery-take-685113.md): Orders are shipped on regular business days only, including Monday-Friday, and excluding US Federal holidays. When your order ships, you will receive an email with a linked tracking number as well as subsequent email notifications of your delivery st
- [How can I track my order?](https://help.fjwestcott.com/en-US/how-can-i-track-my-order-685280.md): Once your order has been processed and shipped, you will receive a confirmation email from Westcott with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link in the email, th
- [What if my order was damaged in transit](https://help.fjwestcott.com/en-US/what-if-my-order-was-damaged-in-transit-685395.md): Please inspect your package by opening the shipping and retail boxes before accepting the delivery. Items may become damaged in transit even if the packaging does not show signs of damage. Do not accept delivery of packages that are visibly damaged w
- [What if my package gets lost or arrives damaged?](https://help.fjwestcott.com/en-US/what-if-my-package-gets-lost-or-arrives-damaged-684960.md): Please inspect your package by opening the shipping and retail boxes before accepting the delivery. Items may become damaged in transit even if the packaging does not show signs of damage. Do not accept delivery of packages that are visibly damaged w
- [How can I get service for my Westcott product?](https://help.fjwestcott.com/en-US/how-can-i-get-service-for-my-westcott-product-685408.md): To initiate a product warranty service or repair request, please complete the following steps:. F.J. Westcott Co.Attn: RA #0000000 ← Use your RA number1425-B Holland RoadMaumee, Ohio 43537. More information regarding our product warranty and repair p
- [Is my product covered by warranty?](https://help.fjwestcott.com/en-US/is-my-product-covered-by-warranty-685451.md): At Westcott, we treat our customers like family and only produce products that we are proud to use ourselves. Our team takes extra steps manufacturing products to ensure quality and longevity. Shop Westcott with confidence knowing that our products a
- [What is not covered under warranties?](https://help.fjwestcott.com/en-US/what-is-not-covered-under-warranties-685456.md): Normal Wear and Tear: The warranty does not cover deterioration from normal use. Damage from Abuse or Misuse: Excludes damage caused by:. Incidental or Consequential Damages: Not covered unless Accidental Damage Protection has been purchased. Self-In
- [What is the Extended Warranty?](https://help.fjwestcott.com/en-US/what-is-the-extended-warranty-685463.md): Customers have the opportunity to purchase extended warranty coverage on select Westcott products at the time of purchase. This extended coverage is only available for products purchased directly from Westcott through the Westcott website. In general
- [What is Accidental Damage Protection](https://help.fjwestcott.com/en-US/what-is-accidental-damage-protection-685466.md): Customers have the option to purchase Accidental Damage Protection for select Westcott products at the time of purchase. This coverage is only available for products purchased directly from Westcott through the Westcott website. Accidental Damage Pro
- [What is the warranty applied to Printed Backdrops?](https://help.fjwestcott.com/en-US/what-is-the-warranty-applied-to-printed-backdrops-685478.md): Made-to-order printed vinyl and canvas backdrops are exchangeable one time, within 30 days of receipt, for items of equal or lesser value. More information regarding our product warranty and repair policies is available here.
- [Is there a Lifetime Warranty on Flex Cine LED Mats?](https://help.fjwestcott.com/en-US/is-there-a-lifetime-warranty-on-flex-cine-led-mats-685480.md): This Lifetime Limited Warranty covers Westcott Flex Cine LED Mats only. This warranty does not cover any accessories or controllers associated with the Westcott Flex System. Westcott Flex Cine Mats purchased through a third-party retailer must be reg
- [What about Repairs and/or Replacements of Westcott Gear?](https://help.fjwestcott.com/en-US/what-about-repairs-andor-replacements-of-westcott-gear-685486.md): We will, at our discretion, repair, replace, or provide Westcott store credit for any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with
- [What documentation is required for warranty claims?](https://help.fjwestcott.com/en-US/what-documentation-is-required-for-warranty-claims-685488.md): To help ensure warranty claims are for genuine Westcott products, our technical support department requires a copy of your receipt or order confirmation to be submitted with your claim. Please attach it to the online form. More information regarding
- [What warranty does Westcott Offer?](https://help.fjwestcott.com/en-US/what-warranty-does-westcott-offer-685498.md): Warranty terms can vary by product. Please consult the specifications section of specific product pages to see the warranty terms and conditions for those products. In addition to product warranties, Westcott offers Extended warranties and Accidental
- [Does Westcott provide warranty protection on third-party products?](https://help.fjwestcott.com/en-US/does-westcott-provide-warranty-protection-on-third-party-products-685503.md): Products sold through the Westcott Online Store that do not bear the Westcott brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products). Westcott Limited Warranty
- [Do I need to register my products?](https://help.fjwestcott.com/en-US/do-i-need-to-register-my-products-685513.md): If you purchased your product directly through this website, you do not need to register your products. We already have all the necessary information. If you purchased through an Authorized Westcott Retailer, use this form to register your Westcott p
- [How do I apply promo/discount codes?](https://help.fjwestcott.com/en-US/how-do-i-apply-promodiscount-codes-637296.md): If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. Discounts must meet eligibility requirements in order to be applied.
- [How do I pay with a gift card?](https://help.fjwestcott.com/en-US/how-do-i-pay-with-a-gift-card-684716.md): If you’re having trouble entering your Gift Card code, please try clearing the cache on your web browser or trying on a different device.
- [Can I apply gift cards to prior purchases?](https://help.fjwestcott.com/en-US/can-i-apply-gift-cards-to-prior-purchases-685217.md): No, a gift card must be used at the time of placing an order and cannot be used retroactively on prior purchases. This policy helps ensure a smooth and fair process for all customers.
- [Will my gift cards expire?](https://help.fjwestcott.com/en-US/will-my-gift-cards-expire-685224.md): Yes, gift cards expire five (5) years after the date of issue.
- [Can I apply discount codes to prior purchases?](https://help.fjwestcott.com/en-US/can-i-apply-discount-codes-to-prior-purchases-685273.md): No, a discount code must be used at the time of placing an order and cannot be used retroactively on prior purchases. This policy helps ensure a smooth and fair process for all customers.