Do you offer refunds or exchanges?Updated a month ago

Yes.

At Westcott, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are unsatisfied, you can return your merchandise within 30 calendar days and we will refund the purchase price, less original shipping costs. This includes all stock merchandise.

Vinyl and canvas backdrops are eligible for a one-time exchange within 10 days of delivery for items of equal or lesser value.

There are a few important things to keep in mind when returning a product that you purchased from our website:

• You have 30 calendar days from the date of delivery to return an item.
• Westcott products purchased through other retailers must be returned in accordance with the retailer's respective returns and refunds policy.
• Claims for missing items or items damaged in transit must be received within 15 days of receipt of merchandise. Please refer to the next section for more details.
• Merchandise must be in new, (unused) and saleable condition, in the original packaging, with all components that were originally provided with the merchandise (ie. batteries, chargers, cables),
• Returns must include a copy of the original invoice or packing slip.
• The customer is responsible for covering the cost of shipping returned merchandise to Westcott.

There are some items, however, that are ineligible for return, including:

• Custom-made products
• Products no longer in resalable condition or damaged from use
• Clearance merchandise
• Closeout merchandise
• Refurbished equipment

More information regarding refunds and exchanges is available here.