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Orders

How to cancel, edit, track your order, and navigate returns for a seamless shopping experience with Westcott.

How do I cancel my order?

You will have the option to cancel your order by contacting our customer service team at [email protected] or +1 (419) 243-7311. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before

Do you offer refunds or exchanges?

At Westcott, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are unsatisfied, you can return your merchandise within 30 calendar days and we will refund the purchase price, less original shipping co

How do I make a return?

To initiate a return of an item purchased on this website, please complete the following steps:. F.J. Westcott Co.Attn: RA #0000000 ← Use your RMA number1425-B Holland RoadMaumee, Ohio 43537. More information regarding refunds and exchanges is availa

How do I track my order?

Once your order has been processed and shipped, you will receive a confirmation email from Westcott with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link in the email, th

Can I edit or add anything to my order?

If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. In most cases, items can be added to or removed from an existing order as long as the order has not shi

Do you offer price adjustments?

A price adjustment is permitted only when an item has been marked down. A price adjustment request must be made within 14 days of purchase from this website. Complete this form and select Order Assistance to submit your request. More information rega