What is not covered under warranties?Updated 9 days ago
Warranty Exclusions
Normal Wear and Tear: The warranty does not cover deterioration from normal use.
Damage from Abuse or Misuse: Excludes damage caused by:
- Abuse, neglect, or misuse
- Accidents or overloading
- Improper installation or misapplication
- Product alteration or unauthorized repairs
- Improper operation, cleaning, handling, or maintenance
Incidental or Consequential Damages: Not covered unless Accidental Damage Protection has been purchased.
Self-Inflicted Damage: Any defect or malfunction resulting from user error, including:
- Failing to follow operating instructions
- Using improper or faulty equipment
Unauthorized Modifications: The warranty becomes invalid if the product is opened, disassembled, repaired, or modified by anyone not authorized by Westcott.
Customer Responsibilities
Shipping Charges and Taxes: Customers are responsible for return shipping fees, duties, and taxes.
Shipping Recommendations: It is strongly recommended to use delivery services like FedEx or UPS that provide tracking information and insurance for returns.
Additional Information
Warranty Validity:
- The warranty is provided exclusively to the original purchaser.
- It remains valid for the duration of the warranty period, provided that the customer continues to own the product and Westcott continues to manufacture it.
Do Not Attempt Repairs: Please do not try to fix anything yourself; unauthorized repairs or modifications void the warranty.
More information regarding our product warranty and repair policies is available here.