What is not covered under warranties?Updated 4 months ago

What Is Not Covered by Warranties

The warranty does not cover normal wear and tear; damage through abuse, neglect, misuse; or as a result of any accident, overloading, improper installation/misapplication, product alteration, improper operation, improper cleaning, improper handling, or improper maintenance and repair.

The warranty does not cover incidental or consequential damages, except in the case that Accidental Damage Protection has been purchased. (See below) The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). The warranty is no longer valid after anyone, not authorized by Westcott, opens up, disassembles, repairs, or modifies any product in a way that it isn't intended to be done by an end user. Please don't try to fix anything yourself.

Customers are responsible for return shipping charges, duties, and taxes. We strongly recommend shipping merchandise via FedEx, UPS, or other delivery service that provides tracking information and insurance. 

A product warranty is exclusively provided to the original purchaser and remains valid for the duration of the warranty period, as long as they own the product and Westcott continues to manufacture it.

More information regarding our product warranty and repair policies is available here.